TAILIEUCHUNG - Practicing Organization Development (A guide for Consultants) - Part 41

Practicing Organization Development (A guide for Consultants) - Part 41. Organization development (OD) is about planned change. As change has turned into the only constant, many managers and other people are pursuing change strategies with vigor. OD is a major strategy for leading and managing change at the individual, group, intergroup, organizational, interorganizational, and large systems levels. This book is about what it takes to be an effective change manager, change leader, and OD consultant | TAKING ORGANIZATION CULTURE SERIOUSLY 371 practitioners especially those coming from quantitative sociology or psychology assume that one can build valid conclusions from adding up the responses of samples of employees. I think it is naïve to assume that if we guarantee anonymity we will then get the truth. The scared employee will still try to be positive the angry employee will still exaggerate on the negative side the alienated employee will be a non-respondent and the survey analyst will use sophisticated statistical tests to prove that 40 percent of a group that is itself a sample of 25 percent of the total population reacting a certain way is or is not something that management should pay attention to. After management and the survey analysts have reached certain conclusions they pay lip service to OD values by sending the data back down through the organization by requiring every supervisor and his or her group to meet and go over the data that have been provided from the master database. It is even possible that under certain conditions and in certain cultures this process now starts some useful discussions at the employee level but the message is very clear that it is management that is deciding what and how to discuss it. Would it not be better if supervisors got together with their employees in the first place either in open discussion or with survey data gathered from that group right after it has been gathered My view is that this kind of session can happen in residential team-building labs. If morale improvement teamwork and problem solving are the goals the method should reflect those goals and employees should be involved from the outset. The individual respondent method gives management a lot of numbers that they do not know what to do with and consultants a lot of money for providing potentially useless information. But that is not the worst of it. The survey stimulates thought gets discussion going among employees sets up expectations that .

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