TAILIEUCHUNG - Practice Made Perfect 12

Practice Made Perfect 12 is the ideal opportunity to spend quality time with the best financial-advisory business consultants in the country. You get tips, tools, and worksheets to ensure that you can manage your practice to become the business success you want it to be. This book will be your new best friend—guaranteed | 88 Practice Made Perfect ing or unsuited to their work style. By knowing their orientation you can place them in the right position within your firm whether it s a client-service analytical compliance management or sales position or some other role that you deem critical. Professional Development Staff development begins with the definition of performance expectations for the specific position as discussed in chapter 5. The discussion then must go beyond the specific measurables for the job and articulate the behaviors and values employees must demonstrate. That s done by defining what s important to the organization. At Moss Adams for example we ve adopted a concept called PILLAR which guides all of our hiring staff development coaching and advancement. PILLAR stands for P passion for excellence I integrity L lifetime learning L lead by example A a balanced life R respect for others The concept encourages both professional and personal develop -ment and we find these characteristics form the building blocks for a dynamic organization. To create a culture that embraces this concept each element must be incorporated into the performancereview process and into how we go about selecting new partners or shareholders for the firm. Your firm s values statement should be similarly integrated into your approach to developing human capital. In a service business all members of the professional staff must focus on both bringing in new clients and serving them well. But as you can see from the PILLAR framework you can apply a standard 89 90 Practice Made Perfect of evaluation that goes beyond revenue production. To help evaluate how well individuals adopt PILLAR as a tenet of their professional life within our firm we use an appraisal process. The Appraisal Process Employees need and want feedback. Whether he s the boss or the lowest-ranking employee a person wants and needs to know how others think he s doing. What to Evaluate By employing the discipline of a formal .

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