TAILIEUCHUNG - Lecture Operations and supply chain management: The Core (3/e) – Chapter 10: Quality management and six sigma

Lecture Operations and supply chain management - Chapter 10: Quality management and six sigma. The main goals of this chapter are to: Understand total quality management. discuss how quality is measured and the different dimensions of quality. explain the six sigma quality philosophy, . | Quality Management and Six Sigma Chapter 10 McGraw Hill Irwin Copyright 2013 by The McGraw Hill Companies Inc. All rights reserved. Learning Objectives 1. Understand total quality management. 2. Discuss how quality is measured and the different dimensions of quality. 3. Explain the Six Sigma quality philosophy. 4. Explain the define measure analyze improve and control DMAIC quality improvement process. 5. Show how to calculate the capability of a process. 6. Describe how processes are monitored with control charts. 7. Understand acceptance sampling concepts. 10 2 Total Quality Management TQM Total quality management - managing the entire organization so that it excels on all dimensions of products and services that are important to the customer Two fundamental operational goals 1. Careful design of the product or service 2. Ensuring that the organization s systems can consistently produce the design 10 3 Quality Specifications and Quality Costs Design quality - inherent value of the product in the marketplace Conformance quality - degree to which the product or service design specifications are met 10 4 Costs of Quality 10 5 Six Sigma A philosophy and set of methods companies use to eliminate defects in their products and processes Seeks to reduce variation in the processes that lead to product defects The name six sigma refers to the goal of no more than four defects per million units 10 6 Six Sigma Methodology 10 7 DMAIC Cycle 10 8 Six Sigma Analytical Tools 10 9 Statistical Quality Control SQC The quantitative aspects of quality management Processes usually exhibit some variation in their output 10 10 Process Capability The ability of a process to consistently produce a good or deliver a service with a low probability of generating a defect Specification limits range of variation that is considered acceptable by the designer or customer Process limits range of variation that a process is able to maintain with a high degree of certainty Excel Process Capability

• Quản trị kinh doanh
• Supply chain management
• Supply chain processes
• Supply chain
• Quality management
• Total quality management
• Process capability
• Manufacturing planning
• Control for supply chain management
• Supply chain logistics
• Management of supply chain logistics
• Supply chain logistics framework
• Warehouse replenishment systems
• Lecture Supply chain management
• Chuỗi cung ứng
• Quản lý chuỗi cung ứng
• Supply chain relationship management
• Global supply chain management
• Guide to supply chain management
• Source in supply chain management
• Guide to deliver in supply chain management
• Supply chains
• Operations planning
• Strategic sourcing initiatives
• Competitive supply chain
• Goods producing processes
• Effective operation
• Supply chain strategy
• Advances in supply chain management
• Supply chain analysis
• Advanced planning
• Essentials of supply chain management
• Supply chain operations
• Supply chain coordination
• Business strategy
• Measuring performance
• Supply chain metrics
• Supply chain opportunities
• Developing supply chain systems
• Logistics and supply chain management
• Synchronous supply chain
• Managing the global pipeline
• Managing risk in the supply chain
• Supply chain integration
• Strategic lead time management
• The synchronous supply chain
• The supply chain
• Lean supply chains
• Lean production
• Lean supply chain design