TAILIEUCHUNG - Lecture Commercial Correspondence: Unit 3 - Nguyễn Mai Hương (p1)

 Lecture "Commercial Correspondence - Unit 3: Enquiries and replies to enquiries" to give students the knowledge: Defining, reasons to write an enquiry, general guidelines in writing enquiries, asking for details; asking for goods on approval, or on sale or return,. Invite you to refer to the disclosures. | Commercial Correspondence Unit 3 Enquiries and Replies to Enquiries Enquiries Defining: enquiry, inquiry, and request Reasons to write General guidelines Making enquiries Defining terms Enquiry: British English Inquiry: American English Request: an action of asking formally and politely for something to be done Enquiry: a request for information about somebody or something In business, an enquiry is a letter asking for business information (also called a request letter) Reasons to write an enquiry to obtain information (prices, technical data ) to receive printed matter (booklets, catalogues, price lists, or reports) to receive sample products, demonstrations to seek special favours (permission, advice, help, discounts ) General guidelines in writing enquiries State clearly and concisely what you want right from the beginning. Keep your enquiry short and to the point, easy to understand and easy to answer Be reasonable Provide complete and accurate information .

• Kinh tế học
• Commercial Correspondence
• Lecture Commercial Correspondence
• Enquiries and replies to enquiries
• Reasons to write an enquiry
• General guidelines in writing enquiries
• Asking for details
• Bài giảng Thư tín thương mại
• Miscellaneous correspondence
• Air travel letter
• Letters of condolence
• Letters of congratulations
• Commercial bank facilities
• International banking
• Documentary credits
• o send or not to send
• Writing effective subject line
• First impressions
• Guidelines to composing effective emails
• Enquiries and replies
• Inquiry and request
• General guidelines
• Making enquiries
• Reasons to write
• Confirming that you can help
• Selling your product
• Suggesting alternatives
• Business letter
• Body of the letter
• Electronic mail
• The right length of letter
• Logical order of letter
• Planning writing letter
• Style writing letter
• Methods of enquiries
• Writing letter of enquiries
• Specimen letters
• Replies and quotations
• Replying to letters of enquiry
• Quoting delivery
• Covering letters
• Confirming payment
• Methods of delivery
• Pro forma invoices
• Statements of account
• Methods of payment
• Complaints and adjustments
• Unjustified complaints
• Writing general complaints
• Agents and agencies
• Convincing the manufacturer
• Settlement of accounts
• Transportation and shipping
• Container services
• Chartering ships
• In Company communications
• Written communication advising
• Special letter heading
• Personnel appointments
• Curriculum vitaes
• Invitation for interview
• Confirming acceptance
• Letter layout
• Content and style
• Senders address
• Complimentary close
• Senders identification
• tiếng anh kinh doanh
• business english
• tiếng anh thương mại căn bản
• tài liệu tiếng anh thương mại
• A Handbook of Commercial Correspondence