TAILIEUCHUNG - Lecture Commercial Correspondence: Unit 2 - Nguyễn Mai Hương (p1)

  Lecture "Commercial Correspondence - Unit 2: Emails" to give students the knowledge: Disadvantages, email - To send or not to send, writing effective subject line, first impressions, guidelines to composing effective emails,. Invite you to refer to the disclosures. | Commercial Correspondence Unit 2 Emails 5/14/2020 4:10:20 AM Advantages Personal Easy to use Fast Convenient Cheap Disadvantages Technical problems (non-delivery of messages, unreadable attachments, virus ) Large amounts of ‘junk’ and unnecessary communication Pressure of keeping up with email messages Lack of privacy and security Email: To send or not to send Make sure every email you send is necessary. Think twice before sending copies to multiple recipients with the cc function. Be sure to respect the chain of command. Email can be unsuitable for several areas of business communication, . messages of congratulation, condolence, complaint; confidential documents; or documents for legal or insurance purposes. Email addresses Typical email addresses look like this: dfranks@ corneyg@ tttt@ First part: name of user - person/ department or its abbreviation. Second part (immediately after the @): name of the ISP or organization (or abbreviation)

• Kinh tế học
• Lecture Commercial Correspondence
• Commercial Correspondence
• o send or not to send
• Writing effective subject line
• First impressions
• Guidelines to composing effective emails
• Bài giảng Thư tín thương mại
• Miscellaneous correspondence
• Air travel letter
• Letters of condolence
• Letters of congratulations
• Commercial bank facilities
• International banking
• Documentary credits
• Enquiries and replies
• Inquiry and request
• General guidelines
• Making enquiries
• Reasons to write
• Confirming that you can help
• Selling your product
• Suggesting alternatives
• Enquiries and replies to enquiries
• Reasons to write an enquiry
• General guidelines in writing enquiries
• Asking for details
• Business letter
• Body of the letter
• Electronic mail
• The right length of letter
• Logical order of letter
• Planning writing letter
• Style writing letter
• Methods of enquiries
• Writing letter of enquiries
• Specimen letters
• Replies and quotations
• Replying to letters of enquiry
• Quoting delivery
• Covering letters
• Confirming payment
• Methods of delivery
• Pro forma invoices
• Statements of account
• Methods of payment
• Complaints and adjustments
• Unjustified complaints
• Writing general complaints
• Agents and agencies
• Convincing the manufacturer
• Settlement of accounts
• Transportation and shipping
• Container services
• Chartering ships
• In Company communications
• Written communication advising
• Special letter heading
• Personnel appointments
• Curriculum vitaes
• Invitation for interview
• Confirming acceptance
• Letter layout
• Content and style
• Senders address
• Complimentary close
• Senders identification