TAILIEUCHUNG - GOODS, SERVICES, AND OPERATIONS MANAGEMENT

The . apparel industry is large, mature, slow growing, and highly fragmented (Wagle). “Clothing that is sold in the United States is produced both domestically and internationally.” According to the . Department of Commerce, domestic apparel production in 2001 approximately equaled $ billion, a slight decline from $ billion in 2000. Apparel imports for 2002 approximately equaled $ billion and exports were $ billion, a figure that is continually falling in the past two years. At the retail level personal consumption expenditures dropped 2% in 2002 after falling 6% in 2001. The . apparel industry. | Operations Management Part 1 Chapter 1 GOODS SERVICES AND OPERATIONS MANAGEMENT alt Disney clearly put us on the path toward things like quality great guest service creativity and innovation said Mr. Bruce Jones programming director for the Disney Institute. Disney theme parks and resorts are designed to create happiness by providing the finest in entertainment for people of all ages everywhere How do they accomplish this By meticulous attention to the management of operations Disney theme parks and resorts for example focus on training employees cast members to provide exceptional guest service on the use of technology both for entertainment and operational efficiency on the physical setting . facility layout lighting signage music appealing to all five senses separating onstage public areas from backstage work operations that include a complex underground system to move materials and people around the properties on process f design issues like efficient waiting lines and on continuous I improvement of everything they What do you think Describe one experience you had at a theme park that illustrates either good or bad customer service or operational design. What can we learn from your experience regarding how a theme park can create a positive customer experience or improve on a bad one through its design and operations learning outcomes After studying this chapter you should be able to LO1 Explain the concept of operations management. LO2 Describe what operations managers do. LO3 Explain the differences between goods and services. LO4 Describe a customer benefit package. LO5 Explain three general types of processes. LO6 Summarize the historical development of OM. LO7 Describe current challenges facing 2 OM2 Part 1 Understanding Operations 1 Operations Management Operations management OM is the science and art of ensuring that goods and services are created and delivered successfully to customers. Applying the principles of OM entails a solid understanding

TỪ KHÓA LIÊN QUAN
TAILIEUCHUNG - Chia sẻ tài liệu không giới hạn
Địa chỉ : 444 Hoang Hoa Tham, Hanoi, Viet Nam
Website : tailieuchung.com
Email : tailieuchung20@gmail.com
Tailieuchung.com là thư viện tài liệu trực tuyến, nơi chia sẽ trao đổi hàng triệu tài liệu như luận văn đồ án, sách, giáo trình, đề thi.
Chúng tôi không chịu trách nhiệm liên quan đến các vấn đề bản quyền nội dung tài liệu được thành viên tự nguyện đăng tải lên, nếu phát hiện thấy tài liệu xấu hoặc tài liệu có bản quyền xin hãy email cho chúng tôi.
Đã phát hiện trình chặn quảng cáo AdBlock
Trang web này phụ thuộc vào doanh thu từ số lần hiển thị quảng cáo để tồn tại. Vui lòng tắt trình chặn quảng cáo của bạn hoặc tạm dừng tính năng chặn quảng cáo cho trang web này.