TAILIEUCHUNG - Lecture Business and administrative communication: Chapter 8 - Kitty O. Locker, Donna S. Kienzler

Chapter 8 - Working and writing in teams. In this chapter, students will be able to understand: Different kinds of productive and nonproductive roles in teams, group decision-making strategies, characteristics of successful teams, techniques for resolving conflict, techniques for making meetings effective, technologies to use in teamwork, techniques for collaborative writing. | Chapter 8 Working and Writing in Teams Multimedia Lecture Support Package to Accompany Basic Marketing Lecture Script 6- Team Interactions: Three Dimensions Informational—focus on content: problem, data, solutions Procedural—focus on methods, processes Interpersonal—focus on people, cooperation, team loyalty Multimedia Lecture Support Package to Accompany Basic Marketing Lecture Script 6- Team Interactions, continued Begin to define task Develop social cohesiveness Set up and clarify procedures Adopt ground rules Use interpersonal communication to resolve tensions Analyze problem well before seeking solutions Formation Coordination Longest phase Most comments informational Conflict as team debates alternate solutions Interpersonal and procedural comments help team stay on track Consider many solutions Formalization Consensus state Team implements decisions, which determines its success Team seeks to forget earlier conflicts Multimedia Lecture Support Package to Accompany

• PR - Truyền thông
• Administrative communication
• Business communication
• Business communication environment
• Communication process
• Team interactions
• Team leadership
• Business and administrative communication
• Navigating the business communication environment
• Designing documents
• Building goodwill
• Effective messages
• Analysis questions
• Analyze individuals
• Analyze organizations
• Negative situations
• Business environment
• Corporate culture
• Composing activities
• Designing documents
• Page design guidelines
• Communicating across cultures
• Intercultural communicator
• Sharing informative
• Positive messages
• Communicating across cultures