TAILIEUCHUNG - Lecture Business communication (2/e): Chapter 10 - Flatley, Rentz, Lentz

Chapter 10 - Communicating orally. After studying this chapter, you should be able to: Develop and use a network of contacts in your job search, assemble and evaluate information that will help you select a job, identify the sources that will lead you to an employer,. | McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. ten “The ability to communicate well orally often affects one’s success.” Communicating Orally Elements of Good Talking Voice Quality Style Word Choice Adaptation 10- Nature of Listening Sensing Interpreting Remembering 10- Using the Phone Professional voice quality Courtesy techniques Effective phone procedures Effective voice mail techniques 10- Effective Voice Mail Techniques Speak clearly and distinctly Identify yourself by name and affiliation Give overview of message Continue with details Ask for action if needed Speak slowly with callback information End with goodwill comment 10- Using Voice Input Gather the facts. Plan the message. Make the words flow. Speak clearly. Give paragraphing, punctuation, and other instructions as needed. 10- Techniques for Conducting Meetings Plan the meeting. Follow the agenda. Move discussion along. Control those

• Quản trị kinh doanh
• Business communication
• Lecture Business communication
• Communication skills
• Business communication process
• Communicating orally
• Using voice input
• Business communication design
• Lecture Business communication design
• Indirect communication strategies
• Direct communication strategies
• Indirect strategy
• Communicating internally
• Formal communication networks
• Informal communication networks
• Business of change
• Organizations change
• Communication conflicts
• Industrial communication
• Lecture Business and industrial communication
• Subordinate communication
• Communication activities
• Communication networks
• Oral communication
• Text based visuals
• Business writing design
• Writing process
• Business writing style
• Business messages
• Business of reports
• Organizing reports
• Informational reports
• Communication technology
• Technology influence
• Selecting appropriate words
• Avoid discriminatory wording
• Writing good news
• Neutral messages
• Writing bad news messages
• Writing persuasive messages
• Email sales messages
• Writing reports
• Conventional outline form
• Writing short reports
• Forms of short reports
• Application documents
• Print résumé
• Creating effective messages
• Communication design
• Select channels
• Administrative communication
• Business communication environment
• Communication process
• Business environment
• Corporate culture