TAILIEUCHUNG - Incident Management Capability Metrics Version 0.1

This first guide, entitled Key Steps, provides an overview of the outcome management process, identifying specific steps and providing suggestions for examining and using the outcome information. Other volumes in the guidebook series examine specific tasks in more detail. For example, one provides information on surveying clients to obtain feedback on the quality of the service received and changes in the clients’ lives—probably the major source of outcome information for many nonprofit organizations. For many types of services, major outcomes cannot be determined until the service is completed, so another guide focuses on effective procedures that can be used to obtain feedback from former clients. Another guide provides suggestions. | Software Engineering Institute Incident Management Capability Metrics Version Audrey Dorofee Georgia Killcrece Robin Ruefle Mark Zajicek April 2007 TECHNICAL REPORT CMU SEI-2007-TR-008 ESC-TR-2007-008 CERT Program Unlimited distribution subject to the copyright. Carnegie Mellon This report was prepared for the SEI Administrative Agent ESC XPK 5 Eglin Street Hanscom AFB MA 01731-2100 The ideas and findings in this report should not be construed as an official DoD position. It is published in the interest of scientific and technical information exchange. This work is sponsored by the . Department of Defense. The Software Engineering Institute is a federally funded research and development center sponsored by the . Department of Defense. Copyright 2007 Carnegie Mellon University. NO WARRANTY THIS CARNEGIE MELLON UNIVERSITY AND SOFTWARE ENGINEERING INSTITUTE MATERIAL IS FURNISHED ON AN AS-IS BASIS. CARNEGIE MELLON UNIVERSITY MAKES NO WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED AS TO ANY MATTER INCLUDING BUT NOT LIMITED TO WARRANTY OF FITNESS FOR PURPOSE OR MERCHANTABILITY EXCLUSIVITY OR RESULTS OBTAINED FROM USE OF THE MATERIAL. CARNEGIE MELLON UNIVERSITY DOES NOT MAKE ANY WARRANTY OF ANY KIND WITH RESPECT TO FREEDOM FROM PATENT TRADEMARK OR COPYRIGHT INFRINGEMENT. Use of any trademarks in this report is not intended in any way to infringe on the rights of the trademark holder. Internal use. Permission to reproduce this document and to prepare derivative works from this document for internal use is granted provided the copyright and No Warranty statements are included with all reproductions and derivative works. External use. Requests for permission to reproduce this document or prepare derivative works of this document for external and commercial use should be addressed to the SEI Licensing Agent. This work was created in the performance of Federal Government Contract Number FA8721-05-C-0003 with Carnegie Mellon University for the operation of the .

• Quản trị kinh doanh
• chest pain
• low grade pyrexia
• loss of appetite
• paravertebral abscess
• empyema thoracis
• pleural effusion
• Cognitive behaviour therapy
• Non cardiac chest pain
• Randomized trial
• Psychological treatment
• Schedule for Evaluating Persistent Symptoms
• BMC Anesthesiology
• Thoracoscopic wedge resection
• Chest tube
• Double lumen central venous catheter
• Postoperative pain
• pleuritic chest
• non productive
• Occasionally
• breathlessness
• hypoproteinaemia
• findings suggestive