TAILIEUCHUNG - Internet shopping: An OFT market study

The voice network still dominated, but was likely to be surpassed by the public Internet within a year or two. (For details of the measurements used to convert voice traffic to terabytes, and related issues, see [CoffmanO1].) In terms of bandwidth, the Internet is already dominant. However, it is hard to obtain good figures, since, as we discuss later, the bandwidth of Internet backbones jumps erratically. In terms of dollars, though, voice still provides the lion’s share (well over 80%) of total revenues. We concentrate in this chapter (as in our previous papers, [CoffmanO1, CoffmanO2]) on the growth rates in Internet traffic, as measured in bytes | Office of FAIR-TRADING Internet shopping An OFT market study June 2007 CONTENTS Chapter Page Executive summary 1 1 Introduction 9 2 The development of internet shopping 15 3 Business and consumer attitudes 28 4 Security and privacy Risks and protections 45 5 Problems and redress 62 6 Consumer rights Awareness and compliance 70 7 Codes of practice 88 8 Enforcement and internet shopping 97 9 Consumer choice in online shopping 116 10 Online auctions 135 11 Cross-border trade 149 12 Changes Looking to the future .

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