TAILIEUCHUNG - Automotive Quality Systems Handbook Episode 7

Tham khảo tài liệu 'automotive quality systems handbook episode 7', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Contract review 227 The standard allows for undocumented verbal orders but requires that the order requirements are agreed before their acceptance. The third party auditor cannot confirm conformity with this requirement as there will be no objective evidence to substantiate the transaction other than the payment invoice. If the supplier confirms the agreement in writing a written statement of requirement exists. The standard does not stipulate that the agreement has to be documented only that the requirements need to be documented regardless of who produced them. The only evidence that the requirements were adequately defined is therefore the payment from the customer against the supplier s invoice. Resolving differences The standard requires that before submission of a tender or acceptance of a contract or order statement of requirement the tender contract and order are reviewed to ensure that any contract or accepted order requirements differing from those in the tender are resolved. There is a slight conflict in this clause as it requires that before acceptance of an order you need to ensure that any differences between your tender and the accepted order requirements are resolved. Clearly if you have not accepted the order you don t need any accepted order requirement. But this small ambiguity doesn t detract from the essence of the requirement. Whether or not you have submitted a formal tender any offer you make in response to a requirement is a kind of tender. Where a customer s needs are stated and you offer your product you are implying that it responds to your customer s stated needs. You need to ensure that your tender is compatible with your customer s needs otherwise the customer may claim you have sold a product that is not fit for purpose . If the product or service you offer is in any way different than the requirement you need to point this out to your customer in your tender or in negotiations and reach agreement. Always record the .

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