TAILIEUCHUNG - The Communication Problem Solver 10

The Communication Problem Solver 10. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions | How to Use Your Process Skills to Prevent and Solve Communication Problems was expanding rapidly naturally it was more difficult to stay united. More structure was now required. These same phenomena can occur on a department or team level as well. Often managers are surprised by communication problems that erupt as growth occurs. One seminar participant said When our group was smaller we just knew what the other person needed and when and we provided it. And vice versa. Things just flowed. Now we have a lot of new people and they don t get it. They don t know how we get things done. For better or for worse the more the growth the more the need for structure to solidify communication and thus reach the objectives. New people do not have the background or intuition to know what the team needs and how people previously operated together. They do not have the history of relationship nor the informal process that took place. Defining Terms Here are definitions of the terms workflow process and project management as they are used in this chapter. After this brief description later sections provide more detailed explanations. Workflow process is a series of interdependent steps that have a logical sequence from beginning to end and produce a result. The steps are best documented to make them repeatable and consistent for all employees. They are semipermanent and repeatable. Project management organizes one particular project. There are also steps that must be followed. PM specifies who will do what by when and then tracks the progress for one particular project. Example of Workflow Process One example of process is the sales process. This process is similar from company to company although there may be minor differences. Chuck Carroll a former sales executive says A sales process is a set of sequential tasks to provide a product or service to a client in exchange for 72 Workflow Management Communication Tools money. Sales is getting the prospective customer happily .

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