TAILIEUCHUNG - Practicing Organization Development (A guide for Consultants) - Part 57

Practicing Organization Development (A guide for Consultants) - Part 57. Organization development (OD) is about planned change. As change has turned into the only constant, many managers and other people are pursuing change strategies with vigor. OD is a major strategy for leading and managing change at the individual, group, intergroup, organizational, interorganizational, and large systems levels. This book is about what it takes to be an effective change manager, change leader, and OD consultant | BRINGING EVERY MIND INTO THE GAME TO REALIZE THE POSITIVE REVOLUTION IN STRATEGY 531 rigid and people have a constrained notion of what s possible. In our experiences with appreciative inquiry and in documented AI interventions see Fry Barrett Seiling Whitney 2002 Hammond Royal 2001 we have found that when people engage in a search for life-giving moments exceptional moments of meaning moments that surpassed expectations these moments expand the creative imagination and create bonds between people. This finding has been supported by research in the field of positive psychology for a review see Sekerka Cooperrider 2003 . Positive feelings are not just pleasant experiences. Positive emotions broaden and expand the thought-action repertoire and support personal strength well-being and resilient responsiveness Fredrickson 1998 . When people experience positive emotions they are more creative Isen Daubman Nowicki 1987 they are more flexible thinkers Isen Daubman 1984 they are more open and receptive Estrada Isen Young 1994 and they are able to think in broader more expansive terms Isen 1987 . In our experience every time members are given the opportunity to share best-past stories and experiences there appears a collective willingness if not excitement to build from the lessons embedded in these stories. 2. The Journey of Transformation Begins with the Unconditional Positive Question Because we enter and approach situations with questions continuously questions are our windows into organizational life. The moment we start to ask questions even the moment we start to wonder about some social phenomenon we already change the targeted social system. Every question begins a conversation that creates maintains or transforms a way of talking. We set the stage for what we will discover We call attention to the presence of a topic trigger stories that posit causes and antecedents and project likely outcomes or endpoints. Often our diagnostic questions are so automatic that they

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