TAILIEUCHUNG - Practicing Organization Development (A guide for Consultants) - Part 48

Practicing Organization Development (A guide for Consultants) - Part 48. Organization development (OD) is about planned change. As change has turned into the only constant, many managers and other people are pursuing change strategies with vigor. OD is a major strategy for leading and managing change at the individual, group, intergroup, organizational, interorganizational, and large systems levels. This book is about what it takes to be an effective change manager, change leader, and OD consultant | WHOLE SYSTEM TRANSFORMATION 441 transformation requires the participants in the system to be self-aware. When the individuals in a system are self-aware they are able to understand what it is and what it needs to be. There is an appreciation of all of its parts and how they relate to each other and to the outside environment. The result is a healthy system that knows what to do next and is capable of acting quickly. Bob Waterman author of In Search of Excellence and The Renewal Factor illustrates the workings of whole system transformation in a Japanese banking organization during a consultation by his company I was part of a team working with the Sanwa Bank in Japan now one of the largest banks in the world. It s unusual for anyone from the outside let alone a foreign consulting firm to be working with a Japanese company. Fortunately the problem a substantial market share loss was fairly easy to solve intellectually. After a few months we were ready to go to the board called the jomus to present our analysis and recommendations. But a couple of strange things were going on at Sanwa. At the beginning of the project we had asked for a full-time Sanwa team to complement our own team. Joint consultant and client task forces are more effective than solo consultant teams. The client members know their way around the organization and where the facts are buried and too they are there after the outside consultants have left. After a long negotiation in which we thought Sanwa management had agreed with us we figured that two or three of their people would join forces with us the next day. Twenty showed up. What s this we wanted to know. Your study team they explained. We protested that what we had meant by a team was smaller certainly not twenty people. They said we had done such a good job of explaining the need for a client team that they thought they would do it right. We couldn t understand why this otherwise bright group of executives insisted on such a large team when

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