TAILIEUCHUNG - exhibit-customer satisfaction measurement

Tham khảo tài liệu 'exhibit-customer satisfaction measurement', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | adding value to excellence in your organisation Exhibit Customer satisfaction measurement COPYRIGHT 01999 Macpherson Publishing PO Box 270 Alexandra New Zealand Telephone 64 03 448 9524 Fax 64 03 448 7986 Email macalex1@ This document is not to be reproduced without the prior consent of the copyright holder. MISSION The mission of is to add value to your investments in excellence by publishing and supporting a set of analytical tools that make the Baldrige system accessible understandable and applicable to your organisation 1 Customer satisfaction measurement A primer Introduction exhibits are single-topic publications designed to illustrate and explain key Baldrige concepts. Used with the associated workshops worksheets case studies and Baldrige-sourced material exhibits are intended to add value to your performance excellence activities. Return to the Welcome page for links to the other resources. Do you know if your customers are satisfied Answer this questionnaire to see if there is anything you could be doing to know your customers better. 1. Does your small business have a strong customer-retention program in place 2. Do you receive feedback from customers on a regular basis 3. Has your small business made changes or implemented ideas at the request of customers 4. Do you call on customers just to see how your company s products and services are working 5. Do you have an idea about what products or services your customers plan to purchase in the next year 6. Do you send out surveys on a regular basis to solicit input from your customers 7. Are your customers happy and can you quantify their satisfaction level 8. Do you know who your best and most loyal customers are Source - Your customers have the answers Knowing your customers is key to growing your business. Customer satisfaction is essential for long term success. You want your customers to be happy with the products and .