TAILIEUCHUNG - Best Practives in Leadership Development & Organization Change 9

Best Practives in Leadership Development & Organization Change 9. Mục đích của cuốn cẩm nang này là cung cấp cho bạn tất cả các yếu tố cần thiết và thiết thực làm thế nào để phát triển khả năng tổ chức, thực hiện một thay đổi tốt nhất và sáng kiến lãnh đạo trong tổ chức của bạn một cách hiệu quả và tốt nhất. | 50 BEST PRACTICES IN LEADERSHIP DEVELOPMENT AND ORGANIZATION CHANGE means of identifying these and correcting them nothing gets done about them says Deering team chairman. It makes so much sense to have a team in place whose mission is to look for these barriers and do whatever we can to work with hospital departments to remove them. It s a win win it makes the patient s experience at Delnor better and helps to improve our patient satisfaction scores. Reward and recognition. Rewarding and recognizing top performers is vital to both encouraging employees to provide excellent service and achieving high levels of employee satisfaction within an organization. At Delnor this team is responsible for developing and overseeing the hospital s formal reward and recognition programs. For more information see Principle 5 Recognize and Reward Success. Physician satisfaction. At Delnor doctors are viewed as important customers just like patients says Livermore. Without our physicians we wouldn t have any patients. So we felt it was important to establish a team whose sole focus is to enhance the physician experience at Delnor whether that s making it easier for them to practice medicine here or recognizing their contributions to patient care and the hospital. To accomplish the former the team has worked with doctors to identify and address barriers they face at the hospital. To achieve the latter the team instituted an innovative Distinguished Physicians Awards program. Measurement. To monitor the hospital s progress in improving patient satisfaction the hospital formed a measurement team that is responsible for administering all patient satisfaction surveys and publishing and interpreting weekly monthly and quarterly data. It s our job to analyze and report the data at a hospitalwide and individual department level says Michael Kittoe a vice president and team chairman. We help hospital leaders and staff understand their surveys and results so they can proactively take action .

• Kỹ năng tổ chức
• Soft skill
• manager
• leadership
• kỹ năng cá nhân
• lãnh đạo nhóm
• tổ chức nhóm hiệu quả
• lập kế hoạch
• mục tiêu công việc
• Kỹ năng mềm
• kỹ năng giao tiếp
• quản lý thời gian
• kỹ năng làm việc nhóm
• Communication Skill
• TeamWork Skill
• Time Managerment Skill