TAILIEUCHUNG - Lecture Operations now: Supply chain profitability and performance (3/e): Chapter 17 - Byron J. Finch

Chapter 17 - Workforce: Optimizing human capital. After reading the material in this chapter, you should be able to: Describe how the workforce contributes to profitability, explain how expectations for employees are increasing, explain the impact the workforce has on value, use the customer experience grid to describe the relationship between customers and employees,. | Chapter 17 Workforce: Optimizing Human Capital Describe how the workforce contributes to profitability. Explain how expectations for employees are increasing. Explain the impact the workforce has on value. Use the customer experience grid to describe the relationship between customers and employees. Describe why teams have become more important. Explain a structure for team processes. Describe the impacts of contingent workers. Describe why workforce productivity is important. Demonstrate how standard times are created. Make the necessary calculations to perform a work sampling study. Describe how learning rates can affect worker productivity. Calculate the amount of time a task will take, given a specified learning rate. Learning Objectives 17- Why is the workforce viewed as the most valuable asset? Businesses increasingly depend on information and technology Competition for workers who have related skills is fierce As products and services become more like commodities, .

• Quản trị kinh doanh
• Operations now
• Operations management
• Supply chain
• Supply chain management
• Optimizing human capital
• Employee contributions
• Supply chain profitability
• Assigning operations costs
• Product cost
• Service quality
• Quality management
• Quality tools
• Process performance
• Process perfection
• Project management
• Customer value
• Supply chain management decisions
• Supply chain performance
• Demand forecasting
• Resource planning
• Independent demand inventories
• Finished product inventories
• Positioning goods
• Logistics network configuration
• Matching productive resources
• Market demand
• Constraint management
• Simplifying complex systems
• Making location
• Layout decisions
• Business environment
• Profit model
• Evaluating profitability
• Economic Value Added
• Consumer customers
• Value transfer model
• Process decisions
• Process choice
• Business to business