TAILIEUCHUNG - Lecture Operations now: Supply chain profitability and performance (3/e): Chapter 7 - Byron J. Finch

Chapter 7 - Quality tools: From process performance to process perfection. After reading the material in this chapter, you should be able to: Explain the function of the general-purpose quality analysis tools, explain how each quality tool aids in the QI story and DMAIC processes, explain how statistical process control can be used to prevent defects from occurring,. | Chapter 7 Quality Tools:From Process Performance to Process Perfection Learning Objectives Explain the function of the general-purpose quality analysis tools. Explain how each quality tool aids in the QI story and DMAIC processes. Explain how statistical process control can be used to prevent defects from occurring. Calculate control limits for X-bar charts, R-charts, P-charts, and C-charts. Construct and interpret X-bar Charts, R-Charts, P-charts, and C-charts. Describe and make computations for process capability using Cp and Cpk capability indices. Describe how acceptance sampling works and the role of the operating characteristics curve. Explain how Six Sigma quality relates to process capability. Describe how moment-of-truth analysis can be used to improve service quality. Describe Taguchi’s quality loss function and its implications. Explain how customer relationship management systems relate to customer satisfaction Describe how “recovery” applies to quality failures. .

• Quản trị kinh doanh
• Operations now
• Operations management
• Supply chain
• Supply chain management
• Quality tools
• Process performance
• Process perfection
• Assigning operations costs
• Product cost
• Service quality
• Quality management
• Project management
• Customer value
• Supply chain management decisions
• Supply chain performance
• Demand forecasting
• Resource planning
• Independent demand inventories
• Finished product inventories
• Positioning goods
• Logistics network configuration
• Matching productive resources
• Market demand
• Constraint management
• Simplifying complex systems
• Making location
• Layout decisions
• Optimizing human capital
• Employee contributions
• Supply chain profitability
• Business environment
• Profit model
• Evaluating profitability
• Economic Value Added
• Consumer customers
• Value transfer model
• Process decisions
• Process choice
• Business to business