TAILIEUCHUNG - Ebook Essentials of management for healthcare professionals: Part 2
Part 2 book “Essentials of management for healthcare professionals” has contents: Organizing, monitoring and supervision, evaluation, medical audit, healthcare systems, infection prevention, biomedical waste management, marketing management, marketing management, human resource management, financial management, and other contents. | Chapter 10 Organizing When several people work collaboratively toward achieving a common goal, they constitute an organization. Hospitals and nongovernmental organizations (NGOs) are a type of organization. The process of “organizing” comprises bringing together various resources to set up functional units and establishing relationships between them. In other words, organizing involves two broad functions: ◾◾ Developing a structure ◾◾ Delineating relationships Developing a Structure The structure of an organization includes its land, buildings, human resources, furniture, equipment, medicines, and other assets. These resources are organized in relation to one another to set up functional units. Functional units are also known as systems. When setting up a hospital, the owner needs to decide whether it will be a single-specialty or multispecialty hospital, and what size hospital it will be: how many beds, how many 133 134 ◾ Essentials of Management for Healthcare Professionals operation theaters, and how many intensive care beds, and what level of expertise will be available. In the following sections, we will discuss the nuances of setting up a hospital as an organization. The major functional units in a hospital setting are ◾◾ Clinical services ◾◾ Support services ◾◾ Human resources ◾◾ Finance and accounts ◾◾ Materials ◾◾ Marketing Patients visit a hospital primarily for diagnosis and treatment. Clinical departments provide these services. Clinical Services Clinical services include broad specialties and super specialities. Broad specialties are: medicine, surgery, gynecologyobstetrics, pediatrics, orthopedics, eye, ear nose and throat (ENT), skin, and psychiatry. Super specialities include cardiology, neurology, and oncology. In a hospital, services are delivered through the following outlets or facilities: ◾◾ Outpatient clinics ◾◾ Emergency department ◾◾ Inpatient department ◾◾ Intensive care units ◾◾ Operation theaters ◾◾ Radiotherapy .
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