TAILIEUCHUNG - Lecture Organisational behaviour on the Pacific rim: Chapter 2 - Steve McShane, Tony Travaglione

Chapter 2 - Individual behaviour and learning in organisations. This chapter describe the four factors that influence individual behaviour and performance, identify five types of work-related behaviour, define learning, describe the A-B-C model of behaviour modification, Explain how feedback influences individual behaviour and performance, identify five elements of effective feedback, describe the three features of social learning theory, outline Kolb’s model of experiential learning. | Individual behaviour and learning in organisations Chapter learning objectives Describe the four factors that influence individual behaviour and performance. Identify five types of work-related behaviour. Define learning. Describe the A-B-C model of behaviour modification. Explain how feedback influences individual behaviour and performance. Identify five elements of effective feedback. Describe the three features of social learning theory. Outline Kolb’s model of experiential learning. Customer service at Singapore Air Singapore Airlines provides exceptional customer service by paying attention to the four drivers of individual behaviour and performance: motivation, ability, role perceptions and situational factors (MARS). Courtesy of Singapore Airlines Motivation Individual behaviour and performance MARS model of behaviour and performance Role perceptions Situational factors Ability Employee motivation Internal forces that affect a person’s voluntary choice of behaviour

• Quản trị kinh doanh
• Organisational behaviour
• Lecture Organisational behaviour
• Pacific Rim
• Hành vi tổ chức
• Individual behaviour
• Employee motivation
• Organisational structure
• Organisational design
• Organisational culture
• Organisational subcultures
• Organisational change
• Organisational development
• Management & organisational behaviour
• Management behaviour
• Human resource management
• Organisation strategy
• Organisational control
• Principles of management and organisational behaviour
• Principles of management
• Organisation behaviour
• Emotional intelligence
• Organisational settings
• Communication process model
• Socioemotional conflict
• Organisational conflict
• Knowledge management processes
• Organisational memory
• Perspectives of leadership
• Leader behaviour perspective
• Individual differences
• Work motivation
• Job satisfaction
• Stress management
• Stress experience
• Team dynamics
• Team effectiveness
• Decision making
• Employee involvement
• Team decision making
• Supporting creativity
• Politics of telecommuting
• Contingencies of power
• Employment relationship
• Career dynamics
• Perception in organisations
• Social identity
• Workplace values
• Ethical conduct
• Motivating employees
• Needs hierarchy theory
• Applied motivation practices
• Job design
• Functions of management
• Human factors
• Group decision making
• Consumer behaviour
• Lecture Consumer behaviour
• Marketing strategy
• Consumer decision process
• Consumer loyalty
• Organisational buying