TAILIEUCHUNG - Lecture Organisational behaviour on the Pacific rim: Chapter 11 - Steve McShane, Tony Travaglione

Chapter 12 - Communicating in organisational settings. Chapter learning objectives: diagram the communication process, identify four common communication barriers, describe problems with communicating through electronic mail, explain how non-verbal communication relates to emotional labour and emotional contagion, identify two conditions requiring a channel with high media richness, summarise four communication strategies in organisational hierarchies, describe characteristics of the organisational grapevine,. | Communicating in organisational settings Chapter learning objectives Diagram the communication process. Identify four common communication barriers. Describe problems with communicating through electronic mail. Explain how non-verbal communication relates to emotional labour and emotional contagion. Identify two conditions requiring a channel with high media richness. Summarise four communication strategies in organisational hierarchies. Describe characteristics of the organisational grapevine. Discuss the degree to which men and women communicate differently. Outline the key elements of getting your message across and active listening. Tom Phillips: master communicator The uncertain future of Mitsubishi Motors Australia Ltd (MMAL) has kept chief executive Tom Phillips busy as a corporate communicator. Phillips kept everyone informed of the company’s future through town hall meetings (shown here) and visits to the shop floor. © R. Millard, The Advertiser/(Adelaide) Four .

• Quản trị kinh doanh
• Organisational behaviour
• Lecture Organisational behaviour
• Pacific Rim
• Hành vi tổ chức
• Organisational settings
• Communication process model
• Organisational structure
• Organisational design
• Organisational culture
• Organisational subcultures
• Organisational change
• Organisational development
• Management & organisational behaviour
• Management behaviour
• Human resource management
• Organisation strategy
• Organisational control
• Principles of management and organisational behaviour
• Principles of management
• Organisation behaviour
• Emotional intelligence
• Socioemotional conflict
• Organisational conflict
• Knowledge management processes
• Organisational memory
• Perspectives of leadership
• Leader behaviour perspective
• Individual behaviour
• Employee motivation
• Individual differences
• Work motivation
• Job satisfaction
• Stress management
• Stress experience
• Team dynamics
• Team effectiveness
• Decision making
• Employee involvement
• Team decision making
• Supporting creativity
• Politics of telecommuting
• Contingencies of power
• Employment relationship
• Career dynamics
• Perception in organisations
• Social identity
• Workplace values
• Ethical conduct
• Motivating employees
• Needs hierarchy theory
• Applied motivation practices
• Job design
• Functions of management
• Human factors
• Group decision making
• Consumer behaviour
• Lecture Consumer behaviour
• Marketing strategy
• Consumer decision process
• Consumer loyalty
• Organisational buying