TAILIEUCHUNG - Lecture Organisational behaviour on the Pacific rim: Chapter 13 - Steve McShane, Tony Travaglione

Chapter 13 - Conflict and negotiation. Chapter learning objectives: distinguish task-related from socioemotional conflict, discuss the advantages and disadvantages of conflict in organisations, identify six sources of organisational conflict, outline the five interpersonal styles of conflict management, summarise six structural approaches to managing conflict, outline four situational influences on negotiations, compare and contrast the three types of third-party dispute resolution. | Conflict and negotiation Chapter learning objectives Distinguish task-related from socioemotional conflict. Discuss the advantages and disadvantages of conflict in organisations. Identify six sources of organisational conflict. Outline the five interpersonal styles of conflict management. Summarise six structural approaches to managing conflict. Outline four situational influences on negotiations. Compare and contrast the three types of third-party dispute resolution. Conflict between Woodside and Shell Executives at Woodside Petroleum and Royal Dutch/Shell experienced conflict when Shell recently tried to take majority ownership of the Perth-based oil and gas development company. © AFP Photo/HO Conflict defined The process in which one party perceives that its interests are being opposed or negatively affected by another party. © AFP Photo/HO The conflict process Sources of conflict Manifest conflict Conflict outcomes Conflict perceptions Conflict emotions .

• Quản trị kinh doanh
• Organisational behaviour
• Lecture Organisational behaviour
• Pacific Rim
• Hành vi tổ chức
• Socioemotional conflict
• Organisational conflict
• Organisational structure
• Organisational design
• Organisational culture
• Organisational subcultures
• Organisational change
• Organisational development
• Management & organisational behaviour
• Management behaviour
• Human resource management
• Organisation strategy
• Organisational control
• Principles of management and organisational behaviour
• Principles of management
• Organisation behaviour
• Emotional intelligence
• Organisational settings
• Communication process model
• Knowledge management processes
• Organisational memory
• Perspectives of leadership
• Leader behaviour perspective
• Individual behaviour
• Employee motivation
• Individual differences
• Work motivation
• Job satisfaction
• Stress management
• Stress experience
• Team dynamics
• Team effectiveness
• Decision making
• Employee involvement
• Team decision making
• Supporting creativity
• Politics of telecommuting
• Contingencies of power
• Employment relationship
• Career dynamics
• Perception in organisations
• Social identity
• Workplace values
• Ethical conduct
• Motivating employees
• Needs hierarchy theory
• Applied motivation practices
• Job design
• Functions of management
• Human factors
• Group decision making
• Consumer behaviour
• Lecture Consumer behaviour
• Marketing strategy
• Consumer decision process
• Consumer loyalty
• Organisational buying