TAILIEUCHUNG - “Outsourcing total plant maintenance in Singapore petrochemical industry: A critical perspective”

Organisational Behaviour This unit helps managers to understand the dynamics of individual and group behaviour in organisations, and how different forms of organisational structure and leadership can influence that behaviour. It enhances managers’ ability to understand attitudes and to predict, explain and control behaviour in organisations. The unit links conceptual tools and experiential activities to understanding organisations and managing the change process. Principles of Leadership Designed for students undertaking studies in leadership, this unit delivers a thorough grounding in the main leadership theories, concepts, and issues. It is an introduction to leadership and will be the theoretical foundation upon which other leadership units. | Doctor of Business Administration Dissertation Outsourcing total plant maintenance in Singapore petrochemical industry A critical perspective Student Kong Chan Nam Supervisor Dr Latif Al-Hakim In partial fulfilment of the award of Doctor of Business Administration Faculty of Business University of Southern Queensland 1 Abstract There are many books suggesting the many benefits of outsourcing. A survey carried out in 2002 on twenty-four companies in the Singapore petrochemical industry showed that only about 10 of the companies outsourced total plant maintenance. Therefore the research title was Outsourcing plant maintenance in Singapore petrochemical industry A critical perspective . There were three research questions that the research was examining. The first research question was the critical factors that were used in deciding the outsourcing of plant maintenance. The second research question was the factors that influenced the outsourcing critical factors. The third research question was how the research could help outsourcers to win outsourcing contracts. A combination of qualitative case study and quantitative survey approaches was selected in this research to meet two important objectives. The first objective was to provide a critical perspective in the research by obtaining the feedback from different levels of management in the petrochemical companies and outsourcing organizations. The second objective was to improve the validity and rigor in the research by triangulating the data analysis of the qualitative and quantitative research approaches. In the qualitative approach eight cases were selected to represent newer and older companies and different types of maintenance outsourcing. In the quantitative approach forty respondents from the petrochemical companies and sixteen respondents from the outsourcer companies were selected because of the relatively large size of the petrochemical companies over outsourcing companies. The pattern matching technique .

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