TAILIEUCHUNG - Automotive Quality Systems Handbook Episode 5

Tham khảo tài liệu 'automotive quality systems handbook episode 5', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Management responsibility 147 Distrust of management favoritism discrimination Work is not challenging or interesting Little recognition respect reward No authority and responsibility Empowerment is said to motivate employees as it offers a way of obtaining higher level of performance without the use of strict supervision. However it is more theory and rhetoric than a reality. To empower employees managers not only have to delegate authority but put at their disposal resources to use as they see fit and trust their employees to use the resources wisely. If you are going to empower your employees remember that you must be willing to cede some of your authority but also as you remain responsible for their performance you must ensure your employees are able to handle their new authority. Employees not only have to be trained to perform tasks but need a certain degree of experience in order to make the right judgements. Some employees may acknowledge that they are willing to accept responsibility for certain decisions but beware they may not be ready to be held accountable for the results when they go sour. It is also important that any changes arising from the empowering of employees to improve the process be undertaken under controlled conditions. However empowerment does not mean that you should give these individuals the right to change policies or practices that affect others without due process. Managers therefore need to understand and analyze human behavior rather than establish a process for motivating employees. Quality awareness The standard requires the employee motivation process to include promotion of quality awareness on all levels. As indicated above the motivation process is not an organizational process the intention is that personnel be made aware of quality and all aspects of its management. It would be better to call the process the communication process since that is all it can achieve. You can take a horse to water but you can t make it .

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