TAILIEUCHUNG - Optimizing Telecom Operations

One of the most exciting dynamics of the telecommunications industry is change. While a large portion of the industry is steady and predictable, the introduction of new technology, new applications and new vendors into any environment creates opportunities to improve the performance of telecom services and departmental operations. Discovering a better, faster and more cost effective solution is always an exciting moment. While moving on a project to take advantage of a new solution can be challenging, the success of all telecom projects can be optimized if a five key items of control are considered | e Global Knowledge E V 01f IB Expert Reference Series ofWhite Papers Written and provided by Optimizing Telecom Operations 1-800-COURSES Optimizing Telecom Operations Timothy C. Colwell Introduction One of the most exciting dynamics of the telecommunications industry is change. While a large portion of the industry is steady and predictable the introduction of new technology new applications and new vendors into any environment creates opportunities to improve the performance of telecom services and departmental operations. Discovering a better faster and more cost effective solution is always an exciting moment. While moving on a project to take advantage of a new solution can be challenging the success of all telecom projects can be optimized if a five key items of control are considered. Managing telecom operations successfully requires complete control over financial service and asset and service provider performance. Each area of focus is equally dependant on the other and none holds more weight that the others. While these areas of focus assist in defining what is to be managed from a telecom operations perspective there are five specific actions that you can taketo contribute to successful telecom projects throughout the year. The five key actions are 1 refining financial management 2 assessing contract performance 3 reviewing service provider relationships 4 validating telecom services and 5 implementing service management control. 1. Refine Financial Management Consider financial control as a three-pronged activity. Financial control encompasses invoice validation cost containment and budgeting. Each component of financial control contributes to the others in gaining complete control over the cost of telecommunications. Before any telecom projects can commence it is important to refine the financial management of existing service cost before new services technology and applications are introduced into the environment. Acomplete .

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