TAILIEUCHUNG - SIX SIGMA FOR EVERYONE PART 3

C H A P T E R 3 The Tactics of Six Sigma Define, Measure, Analyze, Improve, and the first months of adopting Six Sigma as a management philosophy, the workforce may not see any differences in their organization. | P TER The Tactics of Six Sigma Define Measure Analyze Improve and Control In the first months of adopting Six Sigma as a management philosophy the workforce may not see any differences in their organization. This is because as we stated in Chapter 2 executive management is doing their job creating the strategy for Six Sigma to be more than a set of tools and techniques. As we stated in Chapter 2 management must begin to identify the key processes of the organization and begin collecting data on current levels of effectiveness and efficiency measured in terms of current sigma performance. From these activities certain processes will be identified as lower performing higher impact to the business objectives projects. These first projects are critical to the organization. For Six Sigma to be successful in your organization the first wave of projects must be successful. Successful projects help the people in the organization see that Six Sigma works for them. Initially there will be people who are skeptical about Six Sigma. These individuals will not be convinced of the importance of Six Sigma by referencing 27 28 SIX SIGMA FOR EVERYONE success stories elsewhere. They will be convinced that Six Sigma works only if they see it with their own eyes. Therefore those individuals chosen to be part of the first wave of Six Sigma projects have an extra expectation helping to convince those in the organization that Six Sigma will work. In Chapter 2 we saw that the food ordering process had poor delivery sigma performance. It is typical in the first wave of projects for an organization to choose 7 to 10 projects for improvement based on impact to the business and current poor performance. In Chapter 3 we focus on two of the projects that Fast Food Is Us chose for their first wave of projects the food delivery project and the drive-thru wait project. The Concept behind Six Sigma Tactics Working in any business environment can be a challenging endeavor. Most work environments are

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