TAILIEUCHUNG - e-National Bank:How to Establish Effective Communication

The problem of the report: how can the webmasters of central bank site improve the efficiency of its communicative features? To solve the problem one have to answer the following questions: what aspects should be concerned to evaluate communicative features National Banks web sites from the point of an ordinary user and which site is less corresponding to these given criteria? | MINISTRY OF EDUCATION AND SCIENCES DONETSK NATIONAL TECHNICAL UNIVERSITY DEPARTMENT OF FOREIGN LANGUAGES FOR PROFESSIONAL COMMUNICATION Business Communication Curse Paper Group # 8 e-National Bank: How to Establish Effective Communication Made by students: Artem Zinoviev – IBA02A Bogdan Meshko – IBA02B Max Bardega – IBA02A Helen Vyalova – IBA02A Dima Gasilo – IBA02A Supervisor N. U. Todorova Donetsk 2005 2 FOREWORD Finally, we have done it! Dozen of sleepless nights, dozen of smoked cigarette packs, hours spend on the Internet and hundreds cups of tee and coffee, - these are our losses while doing this project. But a lot of new acquired knowledge and experience: work with MS Explorer and Opera, designing tricks, HTML, structure of bank web-site, teamwork etc, - these plusses easily paid off our efforts. Don’t be very strict while reading our paper because we went a long distance to produce our brainchild and some mistakes are still can be found. We will be greatly pleased to hear Your critics and we will take all of them into account in case we have to write this (or another one of this kind) project again. Thus do not hesitate to mail us: artzinoviev@. Great thanks to those who consulted us on designing issues: Dima Pavlov (Playmarket, web-designer), Yana Glatkikh (Oxford School, student, designer). Also special thanks to “Metro” Internet provider. Team #8 3 SUMMARY Report. 35 pages. 11 figures. 1 table, 8 sources. 3 appendixes. INTERNET, SITE, USER, NATIONAL BANK OF UKRAINE, CENTRAL EUROPEAN BANK, FEDERAL RESERVE SISTEM, BUSINESS COMMUNICATION, CRITERIA, USABILITY, NAVIGATION, MENU, SCROLLING, GRAPHIC, FONT, BACKGROUND, JARGON, INFORMATION. The problem of the report: how can the webmasters of central bank site improve the efficiency of its communicative features? To solve the problem one have to answer the following questions: what aspects should be concerned to evaluate communicative features National Banks web sites from the point of an ordinary user and

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