TAILIEUCHUNG - Lecture Exploring management - Chapter 9: Organizational cultures, innovation, and change

After reading this chapter, you should be able to answer the following questions: What is the nature of organizational culture? How do organizations support and achieve innovation? How do manages lead the processes of organizational change? | Chapter 9 Organizational Cultures, Innovation, and Change Exploring Management Chapter 9 What is the nature of organizational culture? How do organizations support and achieve innovation? How do manages lead the processes of organizational change? 2 Organizational Culture Organizational culture is the personality of the organization Organizational culture shapes behavior and influences performance The observable culture is what you see and hear as an employee or customer The core culture is found in the underlying values of the organization Value-based management supports a strong organizational culture The culture of an organization is a driving force in the behavior of the organization’s employees. 3 ORGANIZATIONAL CULTURE Organizational Culture Culture is the personality of the organization Shared beliefs and values that guide behavior of organization members Culture is reinforced as organizational members teach the culture to new members. It’s the “way we do things around here”. The group pictured has a culture that seems to require suits as proper business attire. 4 ORGANIZATIONAL CULTURE Strong Cultures Organizational culture shapes behavior and influences performance Strong cultures are clear, well defined and widely shared among members Socialization helps new members learn the culture Great cultures often value employees as highly as they value customers, or in this case, patients. 5 ORGANIZATIONAL CULTURE Observable Culture Observable culture is what you see and hear Stories about the founding of the company and legendary organizational members are part of the observable culture as well as traditions, colors and uniforms. 6 ORGANIZATIONAL CULTURE Organizational Culture Core culture is the underlying values of the organization Core values are the beliefs that shape behavior Core values need to be demonstrated in actions as well as stated in documents. 7 ORGANIZATIONAL CULTURE Values Values based management works hard to make sure the core values .

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