TAILIEUCHUNG - Lecture Managing human resources (6th edition): Chapter 4 - Wayne Cascio

Chapter 4 - Diversity at work. The learning objectives for this chapter include: Explain some useful tactics for the new employee’s first day on the job, analyze the basic concerns of new employees as they begin work at and adapt to the hospitality organization, explain important procedures that should be used as employee orientation programs and procedures are developed and implemented,. | Chapter 4 Diversity at Work Managing Diversity Managing diversity means establishing a heterogeneous workforce (including white men) to perform to its potential in an equitable work environment where no member has an advantage or disadvantage Five major reasons diversity has become a dominant activity in managing human resources: The shift from a manufacturing economy to a service economy Globalization of markets New business strategies that require more teamwork Mergers and alliances that require different corporate cultures to work together Changing labor market Evolving Changes in Organizations and Markets The Service Economy Service employees need to understand their customers, to anticipate and monitor their needs and expectations, and to respond sensitively and appropriately to those needs and expectations Similarities in culture, dress, and language between service workers and customers create more efficient interactions between them and better business for the firm The .

• Quản trị kinh doanh
• Human resources
• Managing human resources
• Lecture Managing human resources
• Human resources policies
• Planning training programs
• Human resources terms
• Handbooks of hospitality human resources management
• Hospitality human resources management
• Acquiring human resources
• Retaining human resources
• Human resources management
• Human resource management’s role
• Quality staff
• Human resources policy
• Procedures activities
• Leadership and development of leadership human resources
• Development of leadership human resources
• Development human resources
• Human resources Vietnam
• State owned enterprises
• The hospitality industry
• Hospitality managers
• Human resources activities
• Human resources responsibilities
• Employee on boarding
• Orientation programs
• Evaluating training programs
• Delivering training programs
• Employee recruitment
• Compensation programs
• Compensation management
• Performance management
• Performance appraisal
• Employee health
• Employee safety
• Critical issues
• Unionization process
• Evolving hospitality organizations
• Organizational change
• Developing human resources
• Critical human resource issues
• Human capital development
• HR practitioner’s view