TAILIEUCHUNG - Lecture Software engineering - Chapter 14: Quality concepts

Today, software quality remains an issue, but who is to blame? Customers blame developers, arguing that sloppy practices lead to low-quality software. Developers blame customers (and other stakeholders), arguing that irrational delivery dates and a continuing stream of changes force them to deliver software before it has been fully validated. This lecture introduces you to quality concepts. | These slides are designed to accompany Software Engineering: A Practitioner’s Approach, 7/e (McGraw-Hill, 2009). Slides copyright 2009 by Roger Pressman. Chapter 14 Quality Concepts Slide Set to accompany Software Engineering: A Practitioner’s Approach, 7/e by Roger S. Pressman Slides copyright © 1996, 2001, 2005, 2009 by Roger S. Pressman For non-profit educational use only May be reproduced ONLY for student use at the university level when used in conjunction with Software Engineering: A Practitioner's Approach, 7/e. Any other reproduction or use is prohibited without the express written permission of the author. All copyright information MUST appear if these slides are posted on a website for student use. These slides are designed to accompany Software Engineering: A Practitioner’s Approach, 7/e (McGraw-Hill, 2009). Slides copyright 2009 by Roger Pressman. Software Quality In 2005, ComputerWorld [Hil05] lamented that “bad software plagues nearly every organization that uses

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