TAILIEUCHUNG - Lecture Organizational behavior (10/e): Chapter 18 - Robert Kreitner, Angelo Kinicki

Chapter 18 - Managing change and stress. After reading the material in this chapter, you should be able to: Discuss the external and internal forces that can create the need for organizational change, describe Lewin’s change model and the systems model of change, explain Kotter’s eight steps for leading organizational change. | Managing Change and Stress Chapter Eighteen Learning Objectives Discuss the external and internal forces that create the need for organizational change. Describe Lewin’s change model and the systems model of change. Discuss Kotter’s eight steps for leading organizational change. Define organization development (OD), and explain the OD process. Explain the dynamic model of resistance to change. Learning Objectives (cont.) Discuss the key recipient and change agent characteristics that cause resistance to change. Identify alternative strategies for overcoming resistance to change. Define the term stress, and describe the model of occupational stress. Discuss the stress moderators of social support, hardiness, and Type A behavior. Review the four key stress-reduction techniques and the components of a holistic approach toward stress reduction. The External and Internal Forces for Change External Forces Demographic .

• Quản trị kinh doanh
• Organizational behavior
• Lecture Organizational behavior
• Individual behavior in organizations
• Organizational processes
• Managing change
• External forces
• Organizational behavior theory
• Organizational culture
• Organizational structure
• Leading organizational change
• The unfreezing stage
• Individual behavior
• Organizational context
• Organizational design
• Management in organizations
• Leadership in organizations
• Internal locus
• Outcomes of stress
• Script schemas
• Person schemas
• Job satisfaction
• Emotional intelligence
• Motivation theories
• Needs theory
• Individual motivation
• Performance management cycle
• Formal teams
• Informal groups
• Team performance
• The team building process
• Decision making
• Moral dilemma
• Conflict in organizations
• Negotiation in organizations