TAILIEUCHUNG - Lecture Organizational behavior (10/e): Chapter 14 - Robert Kreitner, Angelo Kinicki

Chapter 14 - Communicating in the digital age. After reading the material in this chapter, you should be able to: Describe the perceptual process model of communication; describe the process, personal, physical, and semantic barriers to effective communication; contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness;. | Communicating in the Digital Age Chapter Fourteen Learning Objectives Explain the perceptual process model of communication, and describe the barriers to effective communication. Specify two major impacts of social media that are changing the general communication landscape. Contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness. Discuss the primary sources of nonverbal communication. Review the five dominant listening styles and 10 keys to effective listening. Learning Objectives (cont.) Describe how linguistic styles vary for women and men and what can be done to improve everyone’s communication effectiveness. Discuss the formal and informal communication channels. Explain the contingency approach to media selection. Describe the Internet generation, and discuss the pros and cons of teleworking. Specify practical tips for more effective e-mail and cell phone etiquette, and discuss policies for .

• Quản trị kinh doanh
• Organizational behavior
• Lecture Organizational behavior
• Individual behavior in organizations
• Organizational processes
• Communication process
• Interpersonal communication
• Organizational behavior theory
• Organizational culture
• Organizational structure
• Leading organizational change
• The unfreezing stage
• Individual behavior
• Organizational context
• Organizational design
• Management in organizations
• Leadership in organizations
• Internal locus
• Outcomes of stress
• Script schemas
• Person schemas
• Job satisfaction
• Emotional intelligence
• Motivation theories
• Needs theory
• Individual motivation
• Performance management cycle
• Formal teams
• Informal groups
• Team performance
• The team building process
• Decision making
• Moral dilemma
• Conflict in organizations
• Negotiation in organizations