TAILIEUCHUNG - Lecture Essentials of contemporary management (6e): Chapter 12 - Gareth R. Jones, Jennifer M. George

Chapter 10 - Building and managing human resources. The main goals of this chapter are to: Explain why strategic human resource management can help an organization gain a competitive advantage, describe the steps managers take to recruit and select organizational members, discuss the training and development options that ensure organization members can effectively perform their jobs,. | Building and Managing Human Resources Chapter Twelve Learning Objectives LO12-1 Explain why strategic human resource management can help an organization gain a competitive advantage. LO12-2 Describe the steps managers take to recruit and select organizational members. LO12-3 Discuss the training and development options that ensure organization members can effectively perform their jobs. Learning Objectives (cont.) LO12-4 Explain why performance appraisal and feedback is such a crucial activity, and list the choices managers must make in designing effective performance appraisal and feedback procedures. LO12-5 Explain the issues managers face in determining in determining levels of pay and benefits LO12-6 Understand the role that labor relations play in the effective management of human resources Strategic Human Resource Management Human Resource Management (HRM) Activities that managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals. 4 HRM activities Recruitment and selection Training and development Performance appraisal and feedback Pay and benefits Labor relations Components of a Human Resource Management System Figure Recruitment and Selection Used to attract and hire new employees who have the abilities, skills, and experiences that will help an organization achieve its goals. Training and Development Ensures that organizational members develop the skills and abilities that will enable them to perform their jobs effectively in the present and the future Changes in technology and the environment require that organizational members learn new techniques and ways of working Performance Appraisal and Feedback Provides managers with the information they need to make good human resources decisions about how to train, motivate, and reward organizational members Feedback from performance appraisal serves a developmental purpose for members of an organization

• Quản trị kinh doanh
• Contemporary management
• Lecture Essentials of contemporary management
• Environment of management
• Decision making
• Managing human resources
• Human resource planning
• Management process
• Organizational performance
• Modern management
• Leadership models
• Effective team management
• Friendship groups
• Information technology management
• Information systems
• Operations management
• Managing vital operations
• Personality traits
• Organizational culture
• Managing ethics
• Practical decision model
• Global environment
• Barriers to entry
• Technological forces
• Administrative model
• Group decision making
• Business level plan
• Business level strategy
• Designing organizational structure
• Divisional structures
• Organizational control
• Operating budgets
• Expectancy theory
• Need theories