TAILIEUCHUNG - Lecture Essentials of contemporary management (6e): Chapter 13 - Gareth R. Jones, Jennifer M. George

Chapter 13 - Communication and information technology management. This chapter differentiate between data and information, list the attributes of useful information, and describe three reasons why managers must have access to information to perform their tasks and roles effectively; explain why effective communication-the sharing of information-helps an organization gain a competitive advantage and describe the communication process. | Communication and Information Technology Management Chapter Thirteen Learning Objectives LO13-1 Differentiate between data and information, list the attributes of useful information, and describe three reasons why managers must have access to information to perform their tasks and roles effectively LO13-2 Explain why effective communication-the sharing of information-helps an organization gain a competitive advantage and describe the communication process Learning Objectives LO13-3 Define information richness, and describe the information richness of communication media available to managers LO13-4 Differentiate among four kinds of management information systems Information and the Manager’s Job Data Raw, unsummarized, and unanalyzed facts. Information Data that is organized in a meaningful fashion 4 2 Factors Affecting the Usefulness of Information Figure Information Systems and Technology Information Technology The set of methods or techniques for acquiring, organizing, storing, manipulating, and transmitting information Management Information System A specific form of IT that managers utilize to generate the specific, detailed information they need to perform their roles effectively. Communication, Information and Management Communication The sharing of information between two or more individuals or groups to reach a common understanding. The Communication Process Figure Verbal & Nonverbal Communication Verbal Communication The encoding of messages into words, either written or spoken Nonverbal Communication The encoding of messages by means of facial expressions, body language, and styles of dress. 9 The Information Richness of Communication Media Figure Face-to-Face Communication Management by Wandering Around Face-to-face communication technique in which a manager walks around a work area and talks informally with employees about issues and concerns IT and the Product Life Cycle Product life cycle The way demand for a product changes in a predictable pattern over time. Figure 12 6 Figure A Four-Tier Information System with Cloud Computing Four Computer-Based Management Information Systems Figure The Organizational Hierarchy Information distortion changes in meaning that occur as information passes through a series of senders and receivers

• Quản trị kinh doanh
• Contemporary management
• Lecture Essentials of contemporary management
• Environment of management
• Decision making
• Information technology management
• Information systems
• Management process
• Organizational performance
• Modern management
• Leadership models
• Effective team management
• Friendship groups
• Operations management
• Managing vital operations
• Personality traits
• Organizational culture
• Managing ethics
• Practical decision model
• Global environment
• Barriers to entry
• Technological forces
• Administrative model
• Group decision making
• Business level plan
• Business level strategy
• Designing organizational structure
• Divisional structures
• Organizational control
• Operating budgets
• Expectancy theory
• Need theories
• Managing human resources
• Human resource planning