TAILIEUCHUNG - Lecture Hotel management and operations (5th Edition): Chapter 9.4 - Michael J. O'Fallon, Denney G. Rutherford

Best practices in food and beverage management. One critical attribute of successful hotel and food beverage outlets is their ability to appropriately respond to the changing needs of the market while maintaining a profitable operation. Some restaurants fail to provide menu choices, ambience, or service desired by the dining-out market, and therefore frequently operate at a loss. | Current Issues in Hospitality Employment Law Suzanne K. Murrmann and Cherylynn Becker Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction The treatment that an employee receives from his or her supervisor will affect the worker’s motivation to provide excellent service to customers, ultimately affecting the bottom-line profits of the organization. Federal and state laws fall under four categories: Those governing equal employment, equal opportunity, and nondiscrimination. Those governing compensation and working hours. Those governing the health and safety of workers. Those governing labor relations and collective bargaining. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. The article concentrated on federal laws that have seen significant changes in the last decade as well as those forecasted to change significantly in the next several years. Sexual harassment and employer liability under Title VII of the Civil Rights Act. The Americans with Disabilities Act. The Family Medical Leave Act. Immigration Reform and Control Act. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Sexual Harassment Sexual harassment is defined as unwelcome sexual conduct in the workplace that is a term or condition of employment. Two categories: Quid pro quo – occurs when submission to or rejection of unwelcome sexual conduct by an individual is used as a basis for employment decisions affecting an employee. Such activities may be subtle or overt, and the employee must show that he or she belongs to a protected group, was subject to unwelcome harassment that was based on his or her gender, and that acceptance or refusal resulted or could result in tangible changes to the working conditions. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Sexual Harassment Cont. Hostile work environment harassment – refers to the overall working environment in which employees function. It is conduct that unreasonable

• Du lịch
• Hotel management
• Hotel operations
• Hotel management and operations
• Hotel management system
• Hospitality industry
• Hotel performance
• Hotel organization structure
• Hotel general manager’s job
• Hotel lobby
• Hotel engineering function
• Contemporary hotel catering
• Hotel pricing
• Hotel Sales Organization
• Final year hotel management students
• Hotel Management Graduates
• Human capital requirement
• Multinational hotel companies
• Hotel management institutes
• Yield management
• Revenue management
• Beverage management
• Resort spas
• On line pricing
• Lodging industry
• Resort spas
• Organizational design
• Grooming future hospitality leaders
• General managers