TAILIEUCHUNG - Lecture Project management: A managerial approach – Chapter 4: Managing conflict and the art of negotiation

Chapter 4 covers a subject of critical importance to the PM that is almost universally ignored in project management texts: the art of negotiating for resources. The chapter also describes some major sources of interpersonal confl ict among members of the project team. | Chapter 4 Managing Conflict and the Art of Negotiation 4- Conflict Conflict: the process which begins when one party perceives that the other has frustrated some concern of his Our concern is goal conflicts that occur when a group pursues goals different from other groups Identifying and Analyzing Stakeholders Identify stakeholders Usually through expert judgment of PM Create stakeholder register Create stakeholder issue log Analyze stakeholders Update stakeholder register Power-Interest Grid Commitment Assessment MAtrix 4- Power-Interest Grid 4- Commitment Assessment Matrix 4- Managing Stakeholder Engagement Obtain and conform stakeholder commitment Communicate with stakeholders Proactively address stakeholder concerns Resolve issues in a timely fashion 4- 4- Conflict and the Project Life Cycle R&D Market introduction Growth Maturity Deterioration Death 4- Project Life Cycle Formulation Buildup Main program Phase-out Conceptualization Planning Execution .

• Quản trị kinh doanh
• Project management
• Lecture Project management
• Quản lý dự án
• Managerial process
• Managing conflict
• The art of negotiation
• Information technology project management
• Information technology project
• Project portfolio management
• Project management profession
• Project management framework
• Project management context
• Project life cycle
• Project management process
• Lecture Project management in practice
• Modern project management
• Project manager
• Project scope management
• Importance of scope management
• Project scope management processes
• Project Time Management
• Project Cost Management
• Project Quality Management
• Project management institute
• Project human resource management
• Project communications management
• Project risk management
• Project management standards
• Project management forms
• Enterprise project management
• Project authorization
• Project analysis
• Project execution
• Organizational influences
• Project management processes
• Project integration management
• Project perspective
• Cost management
• Cost management plan
• Project plan
• Integration change control
• Project management principles
• Project management definition
• Project management perspectives
• Project stakeholder definition
• Project life cycle definition
• Project Management in Practice Dr Neil Project management
• Project organisational structures
• Balanced matrix
• Project management office
• Projectised organisation
• Time constrained project
• Project schedule
• Extended network techniques
• Project Governance
• Lecture Information technology project management
• Project management statistics
• Project sponsor
• Project Analysis Under Risk
• Project Analysis
• project costs
• project investment
• project evaluation
• technical project management
• project management for small business
• Risk management planning
• Qualitative risk analysis
• Managing project teams
• Human resource management plan
• Project procurement management
• Procurement management plan
• Outsourcing project work
• Quality management planning
• Communications management plan
• Project Cash Flows
• Project Appraisal
• Essential Formulae
• Project Analysis Under Certainty
• Project management in practice
• Evaluating the project
• Terminating the project
• Project auditing
• Project termination