TAILIEUCHUNG - Ebook Effective training - Systems, strategies, and practices (5/E): Part 2
Part 2 book “Effective training - Systems, strategies, and practices” has contents: Traditional training methods, electronic training methods, development and implementation of training, evaluation of training, key areas of organizational training, employee and management development. | Page 217 05/07/12 10:28 AM F-401 Six Traditional Training Methods Learning Objectives After reading this chapter, you should be able to: ■ ■ ■ Describe the purposes, procedures, strengths, and limitations of the following training methods: ■ Lectures, lecture/discussions, and demonstrations; ■ Games and simulations; and ■ On-the-job training (OJT). Describe the types of learning objectives for which each method is most suited. Identify the various audiovisual (AV) options and their strengths and weaknesses. CASE INSURING TRAINING SUCCESS AT FARMERS1 Farmers Insurance has developed a strategic plan to support company growth, productivity and leadership. A cornerstone to this plan is intensive training. While the depth and scope of all the training programs is far too much to list here we can provide a summary of their approach to providing more immersive and extensive learning opportunities for their employees. The key seems to be blending a variety of methods and delivery systems that are aligned with the goals of the program (which are tied to the strategic plan), and the needs of the potential trainees. Most of the programs blend instructor-led and online training modules, with coaching sessions. They can also include reading and self-study components. Instructor-led classroom activities contain the typical lectures and discussions, but are interspersed with hands on activities such as role-plays, role modeling, case analysis, and business games. The use of technical innovation doesn’t stop with online systems. Farmers has a new 58,000-square-foot campus in Grand Rapids, MI, where they incorporate technology into the classroom experience. Multiple projection surfaces allowing a 360-degree view of the materials being presented combine with interactive whiteboards that allow trainers to move the “front of the room” to the center middle of the training space. Tablets (such as iPads) are used not only in .
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