TAILIEUCHUNG - Ebook Vietnam tourism occupational standards – Housekeeping operations: Part 2

VTOS units of competence have been grouped to provide a range of industry-relevant qualifications/job titles from basic to advanced levels and also a number of diplomas suitable for college teaching, therefore making it relevant for the industry and the formal education sector. Part 2 of VTOS standards - Housekeeping operations includes units title: Prepare budgets, procure products or services, manage quality service and customer satisfaction, manage physical resources,. | VIETNAM TOURISM OCCUPATIONAL STANDARDS HOUSEKEEPING OPERATIONS FMS1. UNIT TITLE PREPARE BUDGETS UNIT DESCRIPTOR This unit covers the competencies required for managers with responsibility for preparing budgets for their departments. ELEMENTS AND PERFORMANCE CRITERIA E1. Prepare budget information P1. Identify and interpret sources of data required for budget preparation P2. Review and analyse data P3. Obtain other stakeholder input into budget plan P4. Provide relevant colleagues with the opportunity to contribute to the budget planning process E2. Draft budget P5. Draft budget based on analysis of all available information P6. Estimate income and expenditure using valid reliable and relevant information P7. Review income and expenditure for previous time periods to help with budget forecast E3. Present budget recommendations P8. Present recommendations clearly concisely and in an appropriate format P9. Circulate draft budget to relevant colleagues for comment P10. Adjust budget and complete the final budget within designated timelines P11. Inform colleagues of final budget decisions r KNOWLEDGE REQUIREMENTS 1 K1. Explain how to engage stakeholders in identifying and justifying requirements for financial resources. K2. Explain how to identify and interpret sources of data required for budget preparation K3. Explain how to provide relevant colleagues with the opportunity to contribute to the budget planning process K4. Explain how you present budget recommendations to others K5. Describe how to calculate fixed and variable costs of activities. K6. Describe cost-benefit analysis techniques K7. Explain the importance of developing alternative solutions as fullback positions. K8. Explain the importance of obtaining feedback on your presentation of the budget and how to use this feedback to improve future proposals 92 Environmentally Socially Responsible Tourism Capacity Development Programme funded by the EU VIETNAM TOURISM OCCUPATIONAL STANDARDS HOUSEKEEPING .

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