TAILIEUCHUNG - Lectures Basic communication skills - Hoàng Anh Duy

 Lectures "Basic communication skills"  provides students with the knowledge: Communicate for the first meet, ineffective communication, speaking styles, listening skills, writing skills open and closed questions presented , . Invite you to consult cabinet details. | Instructor: Hoang Anh Duy, MBA Email: duyha@ PROCESS OF COMMUNICATION Communicate for the first meet Stand up when you meet someone. Smile Use eye contact Introduce yourself actively Shake hand Exchange name card Remember his/her name for the 1st time you meet him/her. Listen to him/her. Only call their nickname if they wish to. Space Distancing Close space: 0 --> 50 cm Private space: 50cm --> 1,2 m Social space: 1,2 m --> 3,6 m Public space: > 3,6 m - Khoảng cách thân mật (0 – 45 cm được sử dụng trong giao tiếp giữa các người thân) - Khoảng cách cá nhân (45 – 120 cm được sử dụng trong giao tiếp với người quen biết) - Khoảng cách xã hội (120 – 400 cm được sử dụng trong giao tiếp với người lạ và giao tiếp chính thức) - Khoảng cách công cộng (400 – 750 cm được sử dụng trong các buổi phát biểu hoặc thảo luận với các nhóm). Những khoảng cách này thay đổi đáng kể ở các nền văn hoá, có thể tạo ra một số trở ngại trong tương tác cá nhân. Types of communication Communication Verbal communication Non-Verbal communication Remember 5/14/2020 5:23:44 AM ABC 1 5C 2 7C 3 • Accuracy • Brevity • Clarity ABC Principle Clear Complete Concise Correct Courteous 6. Consistency 7. Cautious 5C & 7C Principle Ineffective Communication Case 1: Today, the supervisor of a cake shop received 50 cakes from the supplier. She is so disappointed because she is sure that she phoned to order only 15 cakes yesterday. These cake cannot be kept longer, so if they are not sold today, she has to throw them away. Case 2: An insurance company sent their offers to a large number of customers. Some of these customers were dead. So, the offers made their family sad. Case 3: A perfume firm advertised their products during the interlude of an international football match because this is an attractive program. However, their sales did not increase. Case 4: A company will rehearse a prevent-and-fight-fire program and board of management will send a list of employees who .

• Kỹ năng giao tiếp
• Basic communication skills
• Lectures Basic communication skills
• Communicate for the first meet
• Ineffective communication
• Speaking styles
• listening skills
• Writing skills open
• Effective Communication Skills
• Communication
• Visual Perception
• Face Communication
• Physical Communication
• Each Style
• Basic Listening Skills
• A technology enhanced course
• Communication incorporating empathy
• Basic academic skills
• Communication skill
• Curriculum development
• basic English
• Learn To Speak English
• English communication
• exercises speak English
• communication skills in English
• Basic Resume
• Investment Banking
• Communication skills
• Negotiation skills
• relationship building
• basic English communication
• how to learn conversational English
• teachers of English
• English training
• vocabulary
• English grammar
• English skills
• public speaking
• communicate naturally
• Speak Without Fear
• Speaking English skills
• Confident Communicator