TAILIEUCHUNG - Báo cáo khoa học: "Multilingual Multiplatform Architecture for the development of Natural Language Voice Services"

The system is Collaborative with free interaction and not guided. Users can ask any question to the system, when and how they want to, using their own everyday words and phrases, just as if they were talking to another person. AGORA it's been used successfully in a wide range of information services in which customers have been able to communicate with a presential or remote machine monitored by this system. Moreover AGORA has the possibility of incorporating new services since it's a platform of association, composed by a Kernel and an increasing amount of modules or subdialogues. . | AGORA. Multilingual Multiplatform Architecture for the development of Natural Language Voice Services Mari Carmen R. Gancedo Luis Hernandez SSR Department of . of Telecommunication University of Madrid im -1 gr @ t i d. es 1 ahg2 3 @ t i cL e 3 menus that request the user to know keywords or special terminology. The system is Collaborative with free interaction and not guided. Users can ask any question to the system when and how they want to using thefr own everyday words and phrases just as if they were talking to another person. AGORA it s been used successfully in a wide range of information services in which customers have been able to communicate with a presential or remote machine monitored by this system. Moreover AGORA has the possibility of incorporating new services since it s a platform of association composed by a Kernel and an increasing amount of modules or subdialogues. Another important advantage of AGORA is its infrastructure that facilitates the fast generation of new services and applications. Therefore it s not a system that just works for certain services. In fact it s been used in a wide range of customer services like information services Voice Portals etc. AGORA is also multilingual and so has the ability to keep dialogues in different languages. By changing only three configuration files the system is able to speak in the selected language. 2 Main Features Mixed Initiative the system is able to understand and provide proper interpretation for all the user intentions in whatever order they appear and even if the focus of the dialogue has been changed by the user. This means that the user can request to do a task giving the necessary data to complete it in the order that he W ants. If the system needs any other information from the user it will ask him dfrectly. If it s not possible to receive that information the system will help José Relano Luis Villarrubia Department of Speech Technology of Telefonica I D Madrid j oserg@tid. es .

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