TAILIEUCHUNG - BE GARAGE WISE - Don’t get taken for a ride when you take your car in for a service

What you need to do depends mainly on the age of the vehicle and the standards applicable in its original sales market. Generally speaking, you are unlikely to have significant problems importing a vehicle from the European Union except to ensure that the lighting and mirrors are set up for left hand traffic and the speedometer includes an . display. Cars from other parts of the world might need extensive modification before they can be used in Britain. (You should not assume that a vehicle which seems to be similar in appearance is identical to a model already available in. | BE GARAGE WISE Don t get taken for a ride when you take your car in for a service Department for Business In novation Skills ENDORSED BY LAC9RS Rae AA Ci I FICE OF Fair ng WHICH s HJ W w KI CHOOSING A GARAGE Whether you are new to driving or not it s worth shopping around and getting quotes for parts and work on your car before choosing a garage. Ask your friends and relatives if they have any recommendations. There are different types of garage - general servicing and mechanical repair fast-fit body repairs engine specialists etc. - choose one which is best suited to your needs. WHAT SHOULD YOU EXPECT FROM YOUR GARAGE A good garage should deal with you fairly. They will have staff who know their customer service standards only do what they are qualified to do comply with a code of practice if they belong to a trade association give clear details of repair options and costs if you phone them agree any work with you and confirm it in writing give fixed-price written quotes including VAT or written estimates if quotes aren t possible explain why any diagnostic work is needed to identify a problem and get your agreement to any follow-on work and costs

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