TAILIEUCHUNG - The Top Performer’s Guide to conflict

Conflict is a part of life that many of us tend to avoid and fear. Traditional schooling gives us little training to handle conflict, and most of us have poor role models from which to learn. Despite the lack of attention we give it, conflict has the power to destroy self-esteem, relationships, and even corporations. Conversely, it also has the power to generate creativity, better solutions, next-level thinking, and passionate results. Conflict when handled poorly is incredibly destructive. Conflict when handled well turns mediocre businesses into stellar corporations. | theTOP PERFORMER S GUIDE to CONFlICT Essential Skills That Put You On Top Tim Ursiny . and Dave Bolz the top PERFORMER S GUIDE to CONFLICT Essential Skills That Put You On Top TIM URSINY . DAVE BOLZ A Sourcebooks Inc. V Naperville Illinois Copyright 2007 by Tim Ursiny and Dave Bolz Cover and internal design 2007 by Sourcebooks Inc. Cover photo Digital Vision Sourcebooks and the colophon are registered trademarks of Sourcebooks Inc. All rights reserved. No part of this book may be reproduced in any form or by any electronic or mechanical means including information storage and retrieval systems except in the case of brief quotations embodied in critical articles or reviews without permission in writing from its publisher Sourcebooks Inc. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal accounting or other professional service. If legal advice or other expert assistance is required the services of a competent professional person should be sought. From a Declaration of Principles Jointly Adopted by a Committee of the American Bar Association and a Committee of Publishers and Associations All brand names and product names used in this book are trademarks registered trademarks or trade names of their respective holders. Sourcebooks Inc. is not associated with any product or vendor in this book. Published by Sourcebooks Inc. . Box 4410 Naperville Illinois 60567-4410 630 961-3900 Fax 630 961-2168 Library of Congress Cataloging-in-Publication Data Ursiny Timothy E. The top performer s guide to conflict Tim Ursiny Dave Bolz. 1. Conflict management. conflict. I. Bolz Dave. II. Title. 2007 3--dc22 2006024102 Printed and bound in Hong Kong. LEO 10 9 8 7 6 5 4 3 2

• Quản trị kinh doanh
• Real Source of Conflict
• Recognizing Conflict
• Making Wise Choices
• Difficult Subordinates
• Overcoming Adversity