TAILIEUCHUNG - New Headway Intermediate Teachers Book With Test File_8

Tham khảo tài liệu 'new headway intermediate teachers book with test file_8', ngoại ngữ, ngữ pháp tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Everyday English Unit 7 sBpói Student A1 You want to speak to Mr James in the Service Department at Ford Garages. You want your car serviced. If Mr James isn t there be prepared to leave a message and give your phone number. Say how long you ll be on that number. Student B1 You work for Ford Garages. Someone phones for Mr James from the Service Department but he s not there at the moment. Explain the situation and offer to take a message. Get all the information you need. Remember You answer the phone. Begin by saying Hello. Ford Garages. Can I help you Student A2 You want to book two nights at the Palace Hotel. Decide which dates you want and what sort of room you want. You need to know the price of the room and what is included. Does the hotel need a deposit Can you pay by credit card Be prepared to give your name address and details of your credit card. Student B2 First you are the telephonist at the Palace Hotel. Answer the phone and say Hello. Palace Hotel. How can I help you Put the caller through to Reservations. Now you work in Reservations Answer the phone and say Hello. Reservations. Can I help you Someone wants to book a room. Ask the dates and what sort of room is required. Remember to get the person s name address and details of their credit card. Student A3 You need a plumber desperately Your washing machine is pouring water all over the floor. f You phone Chris a local plumber He s probably Ị out at work so you might have to leave a message i on his answer phone Ị Be prepared to leave a message giving your name r and number and explaining the situation. Ask him to ị get in touch as soon as possible. i. student B3 Ị Your name is Chris and you re a plumber. Decide what message to record onto your answer phone. Remember I that customers might be phoning so you must tell them Ị when you ll phone back. When the phone rings deliver your recorded message. I . .I. --111 - -r student A4 f You phone your friend Jo to invite her to go to the I I cinema. You .

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