TAILIEUCHUNG - The Communication Problem Solver 19

The Communication Problem Solver 19. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions | How to Use Your Process Skills to Prevent and Solve Communication Problems Offer training in communication conflict resolution and team building. If behavior does not change contact HR for next steps regarding counseling and documentation requirements. F. Managing Up When the Relationship Is Going Well Your relationship with your boss can lead to your success or to problems. Many managers make the mistake of waiting for the boss to take the initiative. The care and feeding of a reporting relationship involves both of you. Maintaining a good working relationship does not happen by accident. You must demonstrate your strength and confidence in your abilities by managing the relationship with your manager even when it is going well. 1. Issue How to manage the relationship with your manager when the relationship is going well. 2. Problem definition facts You have no problems and want to keep it that way. The manager wants to prevent problems by managing up. 3. Action steps Clarify your roles responsibilities and levels of authority see Chapter 2 . Know your manager s expectations and work within that realm. Establish a framework of goals objectives and your method and frequency of communication. Can you meet weekly to discuss progress and plans Keep your agreements on method and frequency of communication. Create a shared vision of what success looks like in detail. Go through potential examples. Walk through how the idea might get done. Assess where you are today vis-a-vis goals objectives. Meet all goals or give early warning of why they won t be met with backup plans of work-arounds. 162 Common People Problems A Handy Reference Present your plans and goals for your group earlier than your deadline. Be sure to indicate how they dovetail with your manager s goals and the overarching organizational goals. Send e-mail ahead of a one-on-one meeting with the agenda to give your manager time to think. Be prepared for routine progress meetings. Work from agendas lists. Be .

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