TAILIEUCHUNG - Marketing management Chapter 18

CHAPTER 18 MANAGING MASS COMMUNICATIONS: ADVERTISING, SALES PROMOTIONS, EVENTS, AND PUBLIC RELATIONS. At the American Association of Advertising Agencies' annual media conference in 1994, Procter & Gamble CEO Ed Atrzt shook up the advertising world by proclaiming that marketers needed to develop and embrace new media. Ten years later, at that same conference | IN THIS CHAPTER WE WILL ADDRESS THE FOLLOWING QUESTIONS 1 What steps are involved in developing an advertising program 2. How should sales promotion decisions be made 3 What are the guidelines for effective bra nd-building events and experiences 4. How can companies exploit the potential of public relations and publicity CHAPTER 18 MANAGING MASS COMMUNICATIONS ADVERTISING SALES PROMOTIONS EVENTS AND PUBLIC RELATIONS At the American Association of Advertising Agencies annua media conference in 1994 Procter Gamble CEO Ed Atrzt shook up the advertising world by proclaiming that marketers needed to develop and embrace new media. Ten years later at that same conference P G CMO Jim Stengel gave a status report on how well he felt marketers have fared 1 Stengel pointed out that although new media were now abundant marketers and agencies were not using or measuring them sufficiently. In 1994 90 percent of P G s global ad spending was on TV but one of its most successful brand launches in history for Prilosec OTC in 2003 allocated only about one-quarter of its spending to TV. Here is some of what he said here must be and is life beyond the 3iTseccind spot. But our systems still revolve around that. Today s marketing world is broken. . We are still too dependent on marketing tactics that are not in touch with today s consumers. . Ail marketing should be permission marketing. AU marketing should be so appealing that consumers want us In their lives. . The traditional marketing model is obsolete. Holistic marketing is driving our business. Jim Stengel Procter Gamble CMC in his oilice. 5 7 569 PART 7 COMMUNICATING VALUE Procter Gambie is not atone. Marketers of all kinds are trying to come to grips with howto best use mass med 3 in the new communication environ ment. In this chapter we examine the nature and use of four mass communication toois advertising sales promotion events and experiences and public relations and publicity. Developing and Managing an Advertising Program .

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