TAILIEUCHUNG - Towards Framework for Knowledge Management Implementation

To remain competent in the increasingly competitive global markets, enterprises must focus on a strategy to better manage the knowledge that is becoming their greatest asset. | Knowledge and Process Management Volume 12 Number 4 pp 259–277 (2005) Published online in Wiley InterScience (). DOI: & Research Article Towards Framework for Knowledge Management Implementation Ravi Shankar1* and Amol Gupta2 1Department of Management Studies, Indian Institute of Technology Delhi, Hauz Khas, New Delhi, India 2GE Software Systems, Block A, First Floor South Wing, Cyber Gateways, HITEC City, Madhapur, Hyderabad, Andhra Pradesh, India The implementation of knowledge management (KM) in an organization involves the integra- tion of knowledge from the domains of strategy, structure, processes, and technology. These domains are generally underpinned—when assimilating roadmaps for holistic KM implemen- tation—with standard KM models in the literature. The pioneering models manifesting the holistic ‘growth’ of knowledge in an organization are generally used to underpin the knowledge-based segregation of organizational structure. However, some authors take a criti- cal view of such theoretical models, and instead suggest the knowledge process-based models manifesting the ‘circulation’ of knowledge as being a more practical approach to KM imple- mentation. This paper takes the implementation-oriented approach further, and modifies and integrates the fundamental aspects of KM advocated in these models resulting in the crea- tion of an integrated KM model that renders a practical framework for the broad knowledge processes across the organization. The essence of the proposed integrated model are the knowledge activities permeating an organization, which are categorized in terms of the cyclic knowledge processes of creation, organization, dissemination, and use of knowledge. These processes traverse the segregated structure of an enterprise. It is suggested that a modified knowledge-based segregation of enterprise into individual and group, organization, customer interface, and global enterprise be developed based on the .

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