TAILIEUCHUNG - Relationship between service quality and customer satisfaction in the familiar retail outlets of Chennai

This study examines the relationship between service quality and customer satisfaction in the retail sector with a focus on Chennai. A total of 60 respondents participated in the study. | Relationship between service quality and customer satisfaction in the familiar retail outlets of Chennai International Journal of Management IJM Volume 9 Issue 5 Sep Oct 2018 pp. 10 15 Article ID IJM_09_05_002 Available online at http ijm JType IJM amp VType 9 amp IType 5 Journal Impact Factor 2016 Calculated by GISI ISSN Print 0976-6502 and ISSN Online 0976-6510 IAEME Publication RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE FAMILIAR RETAIL OUTLETS OF CHENNAI Dr. Sankar Assistant Professor College of Administrative and Financial Sciences AMA International University Bldg 829 Road 1213 Blk 712 Salmabad 18041 Kingdom of Bahrain ABSTRACT This study examines the relationship between service quality and customer satisfaction in the retail sector with a focus on Chennai. A total of 60 respondents participated in the study. Research questions and objectives were set alongside the hypotheses that were formulated and tested. Descriptive statistics comprising the simple percentage and tables were used for data presentation and analysis 1 . In identifying the service quality the relationship between service quality and customer satisfaction and also to compare the customer s importance on every service quality based on different familiar retail outlets in Chennai of the familiar retail outlets in Chennai. It is recommended that organizations should welcome suggestions from customers and more programmes should be designed to measure service quality and customer satisfaction 1 . Keywords Customer Service Customer Satisfaction Service Quality Retail Outlets. Cite this Article Dr. Sankar Relationship between Service Quality and Customer Satisfaction in the Familiar Retail Outlets of Chennai International Journal of Management 9 5 2018 pp. 10 15. http ijm JType IJM amp VType 9 amp IType 5 1. INTRODUCTION Service quality today has become not only the

• Quản trị kinh doanh
• Service quality and customer satisfaction
• Research questions and objectives
• Familiar retail outlets
• Level of persons
• Indian retail industry
• Customer's satisfaction
• Service quality
• Customer’s satisfaction on service quality
• Service quality gap model
• Relationship between service quality
• Internal service quality
• External service quality
• Employee satisfaction
• Customer satisfaction
• Hotel services
• Tourist accommodation establishments
• The effect of employees’ customer orientation
• Customer loyalty through the mediating role of customer satisfaction
• Customer loyalty through the mediating role of service quality
• The United Arab Emirates
• Structural Equation Modelling
• Dubai Primary Healthcare Services
• Tạp chí khoa học
• Mobile telecommunication service
• Customer value
• Customer loyalty
• Price perception
• Customer satisfaction in mobile service quality
• Evidence from hanoi and Ho Chi Minh city’s officers
• Mobile service quality
• Key factors affecting consumer satisfaction
• The perceived quality of telecommunications services
• Building trust through customer satisfaction in the airline industry
• The airline industry in Indonesia
• Service quality and price fairness contribution
• Service quality and price fairness
• Optimum service quality
• Marketing mix
• Models of customer satisfaction
• Determinants of customer satisfaction
• Marketing strategy
• Service quality on customer satisfaction in fitness firms
• Customer satisfaction in fitness firms
• The conceptualized relationship model
• The steady state matrix apparent
• Gain competitive advantage
• Online shopping
• Lazada’s customer satisfaction
• E commerce
• Relationship among e banking service quality
• E banking sector in Vietnam
• Telecommunication industry of Laos
• Telecommunication companies
• Customer service in retail banking
• Retail banking customer satisfaction
• Quality service in retail banking
• Retail banking in Vietnam
• Customer satisfaction and customer loyalty
• Upgradation of the local economy
• Level of satisfaction
• Dimensions of service quality
• Proliferation of information
• Supply chain management
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• Definition of customer satisfaction
• Several quality factors and customer satisfaction
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• Analytic cross sectional study
• Customers’ perception of service quality
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• Perceived service quality of hotel
• Structure of service quality perception
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• Journa science
• International journal of financial research
• Retail banking
• Service marketing
• SERVPERF model
• Doctoral thesis summary
• Banking and Finance
• Civil liability insurance
• Motor vehicle owners
• Retail service quality
• ZARA Vietnam stores
• Physical aspects
• Problem solving
• Personal interaction
• Importance of customer satisfaction
• Help of quantitative research
• Basic of customer satisfaction
• GDP of Indian economy
• Service Quality & Potential Customers
• Service quality in super markets
• A study of consumers satisfaction in apparel retailing
• Consumers satisfaction in apparel retailing
• Ahead of the competitor
• Positively related to customer satisfaction
• Quality of service
• Satisfaction level of customers
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• Higher level of satisfaction
• Achievement of organizational objectives