TAILIEUCHUNG - Lecture Principles of management: Chapter 9 - Charles W.L. Hill, Steven McShane

Chapter 9 - Control systems. In this chapter, the learning objectives are: Discuss the attributes of a typical organizational control system; describe the different kinds of controls that are used in organizations; explain how different controls should be matched to the strategy and structure of an organization; outline the features of the balance score card approach to control metrics, and explain why it is useful; discuss informal or backchannel control methods. | chapter 9 Control Systems McGraw-Hill/Irwin Principles of Management © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Learning Objectives Discuss the attributes of a typical organizational control system. Describe the different kinds of controls that are used in organizations. Explain how different controls should be matched to the strategy and structure of an organization. Outline the features of the balance score card approach to control metrics, and explain why it is useful. Discuss informal or backchannel control methods. See Text Page: 206 Control System Control: The process through which managers regulate the activities of individuals and units. Standard: A performance requirement that the organization is meant to attain on an ongoing basis. Subgoal: An objective that, if achieved, helps an organization attain or exceed its major goals. Learning Objective 1: Discuss the attributes of a typical organizational control system. See Text Page: 208 A typical Control System

• Quản trị kinh doanh
• Principles of management
• Lecture Principles of management
• Organization architecture
• Managing employee
• Control systems
• Establishing goals
• Ebook Business principles
• Business principles and management
• Business principles
• Management responsibilities
• Financial management
• Marketing management
• Foodservice management principles
• Management principles
• Management practices
• Resource conservation
• Organizational design
• Human resource management
• Performance improvement
• Basics of management
• Principles of hotel management
• Fundamentals of hotel management
• Salient features of management
• The foodservice industry
• The systems approach
• Food safety
• Principles of management and organisational behaviour
• Organisational behaviour
• Functions of management
• Human factors
• Group decision making
• tips in management
• management methods
• the document management industry
• soft skills
• management skills
• Business ownership
• Information systems
• Communication systems
• Leaders versus managers
• Strategic decisions
• Internal environment
• Environment of managers
• Processes driving globalization
• Business enterprises
• Corporate social responsibility
• Decision making
• Levels of planning
• Competitive advantage
• Business level strategy
• Managing operations
• Operations managers
• Integrating mechanisms managers
• Organizational culture
• Organizational subcultures
• Team effectiveness
• Team development
• Developing diverse workforce
• Human resource staffing process
• Employee engagement
• Managing employee motivation
• Managing employee attitudes
• Cognitive dissonance
• Managing through power
• Organizational power