TAILIEUCHUNG - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 11 - Walker, Miller
Chapter 11 - Planning and organizing. This chapter presents the following content: The nature of planning, types of plans and planning, planning for change, planning your own time, organizing for success. | CHAPTER 11 Conflict Management, Resolution, and Prevention Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview What is Conflict? Conflict Management Conflict Resolution Workplace Violence Conflict Prevention CHAPTER 11 Conflict Management, Resolution, and Prevention Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved What is Conflict? Anger is defined as a feeling of great displeasure, hostility, indignation, or exasperation, wrath, trouble or affliction. Conflict is defined as discord, a state of disharmony, open or prolonged fighting, strife or friction. CHAPTER 11 Conflict Management, Resolution, and Prevention Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved What is Conflict? We define conflict as a disagreement resulting from individuals or groups that differ in: Opinions Attitudes Beliefs Needs Values Perceptions CHAPTER 11 Conflict Management, Resolution, and Prevention Copyright © 2012 by John Wiley & Sons, Inc. All Rights .
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