TAILIEUCHUNG - Lecture Logistics theory - Lecture 8: Customer service

Lecture Logistics theory - Lecture 8 provides knowledge of customer service. In this chapter, students will be able to understand: Basic concept of customer service, basic communication skills of dealing with customers. | Customer service cont . Basic concept of customer service Basic communication skills of dealing with customers Why do we need to treat the customers well? They are our bread and butter. They are the reason for my job. They are the reason the company exists. Review Do you think companies spend most of the time and energy attracting new customers or keeping existing customers? Which one is more crucial to a company, attracting new customers or keeping existing customers? Why? How do you understand the idea of “Customers are God”? Statistics: Advantages of keeping customers Repeat customers spend 33% more than new customers. It costs 6 times more to attract a new customer than it does to keep an existing one. As little as a 5% increase in customer retention can increase profits by 25 to 95%. Strategies of building customer loyalty Building brand equity - Brand loyalty (From a marketing point of view, brand equity is the measure of customer loyalty to a brand.) Creating customer .

• Quản trị kinh doanh
• Logistics theory
• Lecture Logistics theory
• Lý thuyết logistics
• Customer service
• Building customer loyalty
• Customer care
• International logistics
• Global logostics
• Global logistics plans
• International supply chain
• Logistics systems
• Inventory management
• Inventory management policy
• Direct shipment
• Freight transport
• External factors
• Customer characteristics
• History of logistics
• Logistics flows
• Corner store processes
• Freight transportation
• Intermodal transportation
• Consignment factor
• Logistics decisionsm
• Supply chain costing
• logistical costing
• Supply chain cost areas
• Supply chain
• Value added
• Lead time
• Just in time
• Communication technology
• Satellite communication
• Electronic data interchange
• Customer accomodation
• Customer focused marketing
• Spatial convenience
• Total quality management
• Quality management
• Quality improvement
• Inventory categorization method
• Inventory management policies
• ABC analysis
• Eliminate waste
• Powerful strategy
• Material requirements planning
• Material requirements planning system
• Inventory records file
• Managing facilitating goods
• Inventory cost
• Businesses outsource
• Advantages of outsourcing
• Disadvantages of outsourcing
• Logistics companies
• Relationship quality
• Resource dependence theory
• Network theory
• irm performance
• Factors of restricting the development
• Logistics financial
• Logistics financial services
• Game theory
• Management system
• Urban distribution centers
• Fruit and vegetable distribution network
• Queuing theory based bi objective mathematical model
• Environmental and economic costs
• City logistics model
• Location theory
• Rapid urbanization
• Intensified industrialization
• Rise of income
• Collecting recyclables
• Student loans
• Student credits
• Binary Logistics regression
• Domestic and international authors
• Model theory
• Economic universities